Sales Representative Aftermarket

The Aftermarket Sales Representative serves as the primary point of contact for assigned customers responsible for driving sales of aftermarket parts and services while ensuring a high level of customer satisfaction. This role manages the full sales cyclefrom inquiry and quoting through order processing and invoicingand proactively identifies opportunities to grow revenue within an established customer base. The position plays a key role in supporting outside sales strengthening customer relationships and contributing to the overall success of Harsco Rails aftermarket business.

Key Responsibilities

• Serve as the main point of contact for assigned customers regarding aftermarket parts and services with a focus on increasing sales and strengthening relationships.
• Proactively generate new sales opportunities within the existing customer base.
• Maintain strong working relationships with current customers to support retention and satisfaction.
• Partner with outside sales to address customer needs resolve issues and support longterm account growth.
• Evaluate customer inquiries and concerns determine appropriate actions and ensure timely resolution.
• Manage the complete sales order cycle including quoting order entry followup and invoicing.
• Capture accurate and complete customer information and activity in the CRM system.
• Monitor competitive activity market trends and pricing dynamics to support strategic decisionmaking.
• Promote continuous improvement and support process enhancements within the sales function.
• Provide backup support to team members as needed to ensure seamless customer service.
• Follow up on open inquiries past orders and dormant accounts to drive incremental sales.
• Perform additional related duties as assigned by management

Qualifications :

Minimum Qualifications

• Bachelors degree in Business Administration Marketing or a related field.
• Two or more years of experience in a sales environment or customerfacing role; preference for candidates with railroad or industrial market experience.
• Knowledge of market pricing and competitive dynamics preferred.
• Proficiency with Microsoft Office applications.
• Strong communication customer service and problemsolving skills.
• Ability to manage multiple priorities and maintain accuracy in a fastpaced environment.

Core Competencies

• Teamwork and collaboration
• Effective communication
• Customer focus
• Integrity and trust
• Continuous improvement mindset
• Adaptability and flexibility
• Accountability and drive for results
• Planning organizing and project management
• Critical thinking and learning agility

Additional Information :

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you have a difficulty applying for any job posted on Harsco Rails website because a disability prevents you from using the online system Harsco Rail offers the following alternate application procedure: Contact Matthew Fink HR Director NAOM at and Harsco Rail will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.  Please call only for disability application. All of your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time