Sales & Opertations Advisor

Whats Under the Hood

DriveTime is the largest privately owned used car sales finance & servicing company in the nation. We put the right customer in the right vehicle on the right terms on their path to ownership with transparent no-haggle dealerships nationwide.

Responsibilities of the Job (Or Better Known as Your Next Destination)

The Sales and Operations Advisor focus on delivering effective customer interactions by understanding customer needs and matching them with the right vehicle inventory and financing options. They ensure each customer either completes a purchase or understands the next steps to do addition to customer engagement the Advisor supports dealership operations by completing required operational tasks maintaining compliance and helping ensure the dealership is prepared to deliver consistent high-quality customer experience.

Knowledge Skills and Abilities (The Good Stuff)

• Build strong partnerships with customers who have expressed interest in purchasing a vehicle guiding them through the DriveTime Nurture and Sales processes.
• Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.
• Perform operational responsibilities including opening/closing the store cash handling sales nurture activities inventory management audits and administrative tasks (documentation tags title/registration).
• Maintain expert knowledge of dealership inventory website OET experience financing options and all related sales processes (trades upgrades post-sale activities).
• Continuously develop sales competencies including negotiation customer experience and core selling skills.
• Collaborate with and support team members contributing to a positive safe and highly effective team environment.
• Deliver a world-class tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
• Serve as a training partner for new hire Sales and Operations Advisors supporting onboarding and skill development.
• Execute company directives initiatives and expectations while actively seeking feedback and participating in training and development.
• Progress through a multi-phase learn-and-earn role (Levels 04) assuming increasing responsibility for sales operations inventory management and dealership leadership as certification is achieved.

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 3 years of related work experience Minimum of 3 years of experience in sales and retail operations with proven success in driving sales performance managing operational processes and delivering high-quality customer experiences.
• Valid drivers license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• ***Ability to pass a drug test and a background check ***

Physical Demands

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position at least 75% of the time.
  Occasionally move about inside the office to access file cabinets office machinery etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery such as a calculator copy machine and printer.
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
• This position could require moving objects up to 20 pounds.

Perks

Full medical/dental/vision 401(k) tuition reimbursement wellness program competitive pay closed Sundays monthly bonuses fast-track certification and PTO for full- and part-time employees.

Anything Else

Great Place to Work Certified recognized for culture leadership and workplace health. Hiring is contingent on background and drug screening. Equal Opportunity Employer.