Sales Operations Manager Americas

The C&P Enterprise Retention sales team serves as a critical backbone for revenue retention and success - both owning attrition and retention as well as initiating critical upsell and cross-sell activities.

The Americas Sales Operations Manager sits within the Enterprise Sales Operations team and serves as the primary Sales Operations business partner to the regional Retention leadership team ensuring the business is run predictably and proactively and consistently leading the business through process improvement as we adopt new technologies to ensure sales leaders have complete insight into their business.

The ideal candidate has strong financial modeling skills familiarity navigating complex systems and experience partnering directly with sales leaders in a sales finance or operations capacity.

They can zoom into the details of technical challenges partnering with technical teams to resolve issues - but also level up into a strong business partner for sales leaders connecting day-to-day operations and customer insights with overall enterprise strategy.

Retention Forecasting & Business Cadence Ownership

• Own the weekly monthly and quarterly retention forecast rhythm including:
  • RBOB (Renewal Book of Business) visibility by Quarter Geo Region Sales team members
  • Attrition risk Out-of-cycle early renewals trueups and upgrades
• Lead attrition and renewal calls with clear POV on:
  • Key movements vs outlook and plan
  • Risk drivers and mitigation paths
• Deliver postcadence leaderready followups within defined SLAs
• Manages both current quarter forecast as well as CQ5 bottoms-up attrition risk
• Owns regional account-level mitigation plan cadence
• Inspects regional Growth metrics to proactively identify areas for improvement & synthesize customer narrative

Retention Data Integrity & System Stewardship

• Own retention data quality including:
  • RBOB validation
  • Account and Opportunity ID accuracy and mapping
  • Product migrations and SKU changes
  • Early renewal and Out-Of-Cycle tracking and classification
• Partner with Retention Ops Finance and Data Ops to:
  • Validate weekly automated outputs
  • Provide vetted inputs where systems are incomplete
  • Flag systemic data issues vs oneoff anomalies
• Act as a power user and translator of retention systems identifying gaps and defining requirements for scalable solutions

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

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AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.

At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

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Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.