Sales Operations Lead

About CooperSurgical

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at.

Job Summary:

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. We lead the industry in next-generation fertility and birth solutions that help conceive deliver and protect healthy babies. When its time for people to build their families the CooperSurgical Donor Gametes Services California Cryobank and Donor Egg Bank USA can help intended parents reach their goals with the highest quality donor sperm and donor eggs from rigorously screened diverse donors. Our team cares enough to want to make a difference for the communities in which we live and work and in the well-being of women babies and families everywhere.

We strive to continuously develop best in class people process and technologies. Our Donor Gametes services support those seeking to realize their dreams of creating a family and specifically serves the LGBTQ community independent parents and those with fertility challenges in need of donor sperm and/or donor eggs.

This role supports the Sr. Director Global Sales Donor Gamete Services and is accountable for designing governing and continuously improving the sales operating model through process excellence data analytics CRM ownership forecasting and workforce management. The Sales Operations Lead partners with Sales Leadership Commercial Enablement Marketing Finance and Operations to ensure sales teams are supported by scalable systems clear processes and actionable insights that drive revenue execution and customer experience.

Essential Functions & Accountabilities:

Commercial Strategy:

• Drive operational support of commercial strategy through a deep understanding of market landscape installed base customer journey and sales cycle creating enhancements to satisfaction and retention B2B and B2C
• Design Implement and govern sales process and operational programs that support achievement of revenue targets market share expansion and drive sustainable growth across multiple regions leveraging data-driven insights and performance metrics
• Develop and maintain a strong understanding of operational levers for revenue volumes and customer behavior to support execution of sales promotions campaigns and capacity planning.
• Partner with with Marketing Field Sales Commercial Enablement and other sales stakeholders to operationalize the go to market model ensuring scalable execution improved lead flow conversions and handoffs.
• Continuously analyze market trends competitive dynamics and customer insights to identify operational risks opportunities and areas for process and system enhancements.

Performance Metrics and Analytics:

• Own sales performance measurement by leveraging analytics forecasting and predictive insights to drive informed operational decisions and continuous improvementDefine organize and maintain sales metrics and KPIs in the portfolio to improve sales efficiency customer experience lead conversion and team productivity
• Govern and optimize use of CRM web platforms and telephony systems to monitor demand channels customer trends pipeline health and workforce utilization.
• Lead sales forecasting pipeline management and S&OP participation ensuring alignment between revenue targets capacity planning and variable compensation objectives.
• Monitor and analyze sales and operational performance to assess the impact of process changes identify inefficiencies and prioritize optimization initiatives.

Operations Model:

• Own and continuously evolve the sales operating model to support proactive and predictive Inside Sales execution improving lead conversion throughput and sales cycle time.
• Define and enforce clear frontoffice and backoffice role delineation to streamline workflows eliminate nonvalueadd activity and enable scalable growth.
• Design document and refine structured sales processes workflows and workforce management practices cultivating a culture of operational excellence and bestpractice adherence.
• Align roles responsibilities and activity standards with business strategy performance metrics and operational priorities identifying risks and remediation plans impacting sales performance.
• Improve sales productivity by optimizing workflow design transaction processing lead handling and time allocation across sales and support teams.
• Evaluate implement and govern advanced sales tools and technologies that enhance process efficiency data integrity and workforce effectiveness.
• Partner with Commercial Enablement and Sales Leadership by providing the operational foundation process clarity data insights and system support required for effective training coaching and adoption of sales motions.

Work Environment:

Remote

Travel:20%

Qualifications Knowledge Skills and Abilities:

• Strong critical thinking and analytical mindset with strong business acumen and extreme ownership
• Solution driven approach; pressure tests norms and legacy process to enhance productivity
• Fosters culture of collaboration continuous improvement and celebrating wins
• Leads through influence navigates ambiguity and adapts to fast changing conditions
• Proven track record supporting commercial execution through operational excellence including process design systems enablement and operating model alignment.
• Strong outsidein perspective with the ability to understand competitive landscape customer dynamics and market drivers across a diverse portfolio.
• Ability to motivate and influence teams through clear priorities datadriven performance management and operational rigor.
• Exceptional communication and interpersonal skills with the ability to build strong relationships with sales leadership partners and crossfunctional stakeholders.
• Deep knowledge of sales processes methodologies and CRM systems with a passion for leveraging modern sales technologies and tools to drive efficiency insight and predictable performance.
• Minimum of 10 years experience in Sales Marketing and Customer Servicewith progressive responsibility in sales operations performance management or commercial execution support.
• Proven track record ofdriving sales efficiency and revenue growth through process improvement data analytics and scalable operational solutions that support consistent sales execution and customer outcomes.
• Bachelors degree in Business Administration Marketing or a related field; MBA preferred

Experience:

Education:

As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us atto learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability please contact us at