Sales Manager

Sales Manager Seasonal
Scottsdale AZ $20$25/hour Seasonal Sept - Nov

Thirteenth Floor Entertainment Group is the nations leading creator of immersive story-driven entertainmentand proudly theworlds largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year we dont just produce events. We redefine whats possible. Headquartered in Denver and powered by a team of fearless creators weve built a culture where curiosity collaboration and a relentless drive to go beyond expectations are the standardnot the exception. When you join Thirteenth Floor youre not just taking a job. Youre stepping into the magic behind the screams.

Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

As ourSeasonal Sales & Guest Services Manager youll lead and supervise all front-of-house sales and service teamsincluding box office ticket scanning bar and concessions retail and group salesensuring an exceptional guest experience from entry to exit.

• Oversee daily operations across all sales and guest service touchpoints: box office/will-call ticket scanning and entry flow bar and concessions retail/merchandise and group sales/VIP fulfillment

• Supervise train and schedule seasonal team leads and frontline staff in a high-volume fast-paced environment

• Manage cash handling POS accuracy and nightly financial reconciliation across all sales points

• Monitor sales performance and drive revenue through upselling guest engagement and operational efficiency

• Collaborate with Event and Operations Managers to ensure smooth nightly execution

• Enforce compliance with alcohol service regulations health/safety standards and company policies

• Lead recruiting onboarding and training of seasonal guest services staff

• Serve as the primary point of contact for guest escalations resolving issues quickly and professionally

• 3 years in sales guest services or hospitality managementtheme park attractions live events or entertainment experience preferred

• Proven ability to supervise staff across multiple guest-facing departments

• Strong leadership and team-building skills with a seasonal/variable workforce

• Excellent cash-handling and reconciliation skills; POS/ticketing system experience strongly preferred

• Exceptional organizational and communication skills; composed under pressure

• Availability to work evenings weekends and all scheduled event dates throughout the season

• Must be21 years of age or olderto oversee alcohol service functions

Hourly Rate:$20.00$25.00 per hour depending on experience
Employment Type:Seasonal/Temporary
Expected Season Duration: MidSept Mid-November 2026
Work Schedule:Evenings weekends and holidays required during operational season

Arizona law requires disclosure that this is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law we will verify the identity and employment eligibility of all hired individuals.

Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristic protected by applicable federal state or local law including theArizona Civil Rights Act (A.R.S. 41-1463).

Applicants with disabilities may request reasonable accommodations by contacting