Sales Falcons Fury Harley Davidson

Major Duties and Responsibilities

1)Sales Department Associate

• Attain new and used sales quotas as agreed upon with the sales manager.
• Use floor time effectively to meet customer needs and solicit sales of all products.
• Present the features of all products to customers along with their benefits.
• Show each customer the advantages of products over competing brands.
• Cross-sell additional parts accessories F&I products warranties & service contracts etc. with all new and used motorcycles.
• Maintain profit margin objective for all motorcycle sales.
• Follow procedures to ensure timely and proper completion of all paperwork.
• Introduce new customers to the Service Parts General Merchandise F&I departments and personnel.
• Maintain floor stock daily to ensure vehicles are clean and polished.

2)Customer Service

• Greet customers immediately in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Ensure customers are properly qualified for needs wants and buying ability.
• Practice a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.
• Use a common and consistent quotation methodology for motorcycle sales trade-ins and purchases.
• Conduct a road test and pre-delivery inspection prior to delivery to the customer.
• Ensure the delivery to the customer is an EVENT that endears the customer to the dealership.
• Contact customers to encourage additional sales and ensure customer satisfaction.
• Handle customer complaints reasonably showing empathy and a positive attitude and demonstrate our commitment to Make Things Right.
• Attend training sessions to keep current with sales techniques and department issues.
• Cultivate prospects (e.g. showroom customer follow-up phone-in inquiries past owners etc.).

Commitments

• Treat all employees and customers fairly courteously and with dignity.
• Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers employees and GM.
• Remain current with all Sales department training available by attending seminars workshops and other related training programs assigned by the Sales Manager.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Meet or exceed sales quotas regularly.
• Continually learn more about the products and services you sell.  Stay current on motorcycle trends and selling features.

Physical Demands

• The noise level in the work environment is occasionally loud.
• Occasionally requires balancing and pushing a 500 to 800 lb. motorcycle.
• Spend the majority of the day on your feet.

Working Conditions

• Is potentially exposed to battery acid gasoline chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.

Qualifications :

• Must have the ability to get along with a broad customer base.
• High energy level.
• Excellent communication skills and demonstrated closing skills.
• Knowledge and experience with sales of motorcycles and other products sold by the dealership or the demonstrated ability to learn them quickly.
• Must be able to work effectively with all dealership areas to maximize the buying experience for the customer and the dealerships profitability.

Additional Information :

Perks & Benefits:

• Medical Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off Increases with Tenure
• Closed on Thanksgiving & Christmas
• Employee Pricing on Vehicles Parts & Service
• Free & Discounted Gym Memberships
• Travel Discounts on Hotels Flights & Rentals
• OEM Certification & Paid Manufacturer Training Opportunities
• Career Growth within a Fortune 500 Company

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time