Sales Enablement & Change Lead, WW Sales BPR

Imagine what you could do here. At Apple great ideas have a way of becoming great products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could you passionate about designing experiences that drive real behavior change Do you thrive at the intersection of instructional design and business transformation Our Worldwide Sales Business Process Re-engineering (BPR) group focuses on implementing strategies programs tools and processes that enable the business to drive sales improve customer experience and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions expanding Geo coverage and routes-to-market and growing complexity of sales the Sales Enablement u0026 Change Lead you will drive the global training and enablement strategy for new and enhanced Sales tools including our Salesforce-based CRM and emerging AI transformations. As an innovative thinker you will leverage these AI technologies to drive effectiveness and infuse creativity throughout the planning content creation and delivery processes. Rooted in adult learning principles you will design develop and scale programs that ensure internal teams and external B2B partners effectively adopt new processes. Partnering closely with regional change teams you will assess change impacts develop targeted communications and leverage analytics to drive global adoption initiatives.

In this role you will:nnApply instructional design methodologies and adult learning theories to design develop and scale multi-modal training programs (instructor-led sessions virtual ILT self-paced eLearning video-based learning and blended) for diverse global learning needs analyses to identify skill and knowledge gaps define measurable learning objectives and align training strategies with business scalable enablement resources including job aids multimedia content and knowledge checks leveraging AI enhancements to maximize impact and efficiency across review and update change management plans. Partner with cross-functional teams to conduct impact analyses ensuring training and communication strategies align with the scope of each and engage with senior leaders develop communication materials to build awareness and understanding of new technologies for internal leadership sales users and external with product leads to define adoption metrics. Leverage reporting dashboards to create targeted adoption initiatives for new and mature work streams proactively planning next steps mitigating risks and managing with regional subject matter experts (SMEs) to adapt global training and communications for regional differences supporting process harmonization.n

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Typically requires 8 years of related experience nBackground in instructional design learning u0026 development enablement or training content development. nExpertise in instructional design frameworks (e.g. ADDIE SAM Blooms Taxonomy) and adult learning ability to translate complex business processes into clear engaging and effective working on enterprise-scale multi-country digital transformation projects within a highly matrixed fast-paced with change management principles methodologies and tools; and understanding how training and enablement fit within a broader change strategynExperience supporting multi-release projects following Agile and strategic minded with the ability to ask probing questions review metrics and develop actionable adoption strategiesnOutstanding communication and presentation skills with the ability to quickly establish trust credibility and influence across a variety of cross-functional and multi-directional partnersnBachelors degree or equivalent experience

Certification in instructional design learning experience design or adult education (e.g. ATD CPTD CPLP) and/or change management certification (e.g. Prosci) is a plusnExperience applying learning evaluation models (e.g. Kirkpatrick) to measure training effectiveness and iterate on program designnBackground in sales enablement with a focus on systems or software deployments specifically designing onboarding readiness or capability-building programs for field sales or channel partner audiencesnKnowledge of B2B business processes (e.g. such as account planning and management lead opportunity and lifecycle management partner collaboration forecasting campaign management) is a plusnPassion for problem solving and overcoming business challenges and leveraging technological advancements to drive workflow tenacity and attention to detailn