Sales Business Development Center Manager

At YoungOwosso we strive to make every customer a customer for life. Our commitment is to provide outstanding customer service exceptional value and a dealership experience that exceeds expectations.

Are you a motivated leader who thrives in a fast-paced environment Do you enjoy coaching teams building processes analyzing performance and creating exceptional customer experiences If so Young Owosso is looking for a BDC Sales Manager to lead our Business Development Center and help drive dealership growth.

The BDC Sales Manager plays a critical role in the success of the dealership. As the first point of contact for many customers the BDC team creates theinitialimpression of our organization through phone text email chat and online interactions. This positionis responsible forleading the BDC team managing lead performancemaintainingconsistent communication across departments supporting marketing initiatives and ensuring a seamless customer experience from inquiry to showroom visit.

What We Offer

• Competitive Compensation

• Medical Dental Vision Life and Supplemental Insurance Options

• 401(k) with Company Match

• Paid Time Off and Paid Holidays

• Employee Appreciation Events and Team Activities

• Career Growth and Advancement Opportunities

• Family-Owned Company Culture

Responsibilities

Leadership & Team Development

• Lead coach and develop the Business Development Center team.

• Conduct regular one-on-one meetings performance reviews and training sessions.

• Create schedules and ensure proper staffing coverage.

• Assistteam members with customer escalations and challenging customer interactions.

• Foster a positive accountable and customer-focused culture.

Sales & Customer Experience

• Oversee all inbound sales inquiries from phone website manufacturer and third-party lead sources.

• Ensuretimelyand professional follow-up on all customer inquiries.

• Monitor lead response times appointment-setting performance show rates and conversion metrics.

• Work closely with Sales Managers and Sales Specialists to maximize lead opportunities and customer retention.

• Support customer retention efforts through equity mining lease maturity campaigns and owner follow-up initiatives.

CRM & Reporting

• Maintain CRM processes and ensureaccuratelead management throughout the sales cycle.

• Monitor team activity follow-up compliance and data accuracy.

• Generate and analyze reports related to lead volume appointments conversion rates sales performance and customer engagement.

• Identifyopportunities for process improvement and implement corrective action plans.

Communication & Operations

• Serve as the bridge between the BDC team Sales Specialists Sales Managers Service Department and dealership leadership.

• Ensure consistent messaging promotions and customer communication across all departments.

• Monitor incoming inventory andmaintainvehicle tagging and merchandising processes.

• Assistin coordinating dealership events promotions and sales initiatives.

Marketing & Vendor Management

• Manage the dealerships social media presence including daily content creation and engagement.

• Coordinate marketing efforts with external vendors for website management digital advertising SEO social media and CRM platforms.

• Monitor dealership websites online inventory and advertising accuracy.

• Maintain dealership marketing assets including road sign designs promotional materials and other creative content.

• Provide marketing support and communicationassistancefor dealership initiatives.

Qualifications

• Bachelors Degree preferred.

• Previousleadership management sales or automotive dealership experience preferred.

• CRMexperienceisrequired.

• Strong understanding of customer service lead management and sales processes.

• Excellent verbal and written communication skills.

• Highly organized with exceptional attention to detail.

• Strong analytical and reporting abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiencywith Microsoft Office and dealership software systems.

• Social media and marketing experience preferred.

Ideal Candidate

The ideal candidate is a proactive leader who enjoys building relationships developing people and creating processes that drive results. They understand the importance of both customer experience and operational excellence and can effectively align teams across the dealership to achieve common goals.

Ifyoureready to lead a high-performing team and make a direct impact on dealership growthwedlove to hear from you.