Sales Associate III

Selling and Service

Understands organizational objectives and makes decisions that align with the Company priorities and values

Creates personal sales and clienteling strategies in partnership with the management team

Meets customer needs through solution-oriented and forward thinking

Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

Creates positive impressions with customer by bringing best self to work through elevated sophisticated appropriate business attire consistent with Coachs guide to style

Demonstrates Coachs Selling and Service expectations at all times

Influences customers purchase decisions by balancing patience and assertiveness

Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

Flexes personal selling techniques to contribute to overall store financial results

Demonstrates persuasive (not aggressive) confident friendly and genuine service skills and selling behaviors

Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers specific needs

Works with multiple customers simultaneously and breaks away as appropriate

Follows up with customers consistently and genuinely to influence/close the sale

Develops product knowledge skills and remains aware of current collections

Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships

Drives business through sales strategies clienteling sourcing new customers and maintaining on-going productive relationships with customers

Sensitive to customers needs and tailors approach by reading cues

Builds lasting and loyal relationships with customers

Ensures all daily tasks are completed without negatively impacting service or Coach standards

Workplace and Environment

Creates enthusiasm and positivity for a shared vision and mission

Fosters and environment of teamwork trust and collaboration with peers customers and supervisors

Demonstrates confidence when working with customers

Takes initiative; has a high-level of ownership and accountability for individual results

Welcomes feedback and adapts behaviors as appropriate

Represents Coach as a brand ambassador at all times

Is adaptable and flexible to change

Maintains a calm and professional demeanor at all times

Creates short and long-term strategies to achieve personal metrics and performance goals

Utilizes Company tools to keep self-informed

Handles and offers solutions to customer issues appropriately and involves a manager when necessary

Promotes and endorses a team selling environment