Sales Associate Gift Shop

Mercy Hospital St. Louis Full-Time

Hours - 12pm - 8pm M-F and every other weekend 10am - 6pm

Mercy Hospital St. Louis is seeking a customer-focused and compassionate Sales Associate to join our Gift Shop team. The primary responsibility of this role is to provide exceptional service to patients visitors and customers while supporting the daily operations of the Gift Shop. The ideal candidate will demonstrate a positive outgoing and caring attitude and possess the ability to learn and promote products in health wellness and gift categories.

The Sales Associate will work in all areas of the Gift Shop to ensure smooth operations and will perform duties in a manner consistent with Mercys mission values and Service Standards.

Reports To: Gift Shop Manager

• Full-Time (40 hours per week)
• Hours: 12:00 PM 8:00 PM
• Every other weekend: 10:00 AM 6:00 PM

• Greet and engage all patients visitors and customers with compassion and respect.
• Deliver an exceptional customer experience and build customer loyalty.
• Learn and effectively communicate product features and benefits.
• Recommend products and utilize cross-merchandising techniques to drive sales.
• Assist customers with special orders including personalization printing floral arrangements and gift basket preparation.
• Deliver gift shop orders to patients throughout the hospital.

• Operate the point-of-sale (POS) system accurately and efficiently.
• Handle cash transactions and complete required paperwork according to established procedures.
• Stock merchandise replenish sales floor inventory and maintain product displays.
• Communicate inventory needs to management.
• Assist with physical inventory preparation and counts.
• Maintain knowledge of merchandise locations pricing and product availability.
• Follow merchandising plans and visual display standards.

• Maintain confidentiality at all times.
• Follow opening closing and security procedures.
• Adhere to policies regarding cash handling key control safety and dress code.
• Remain aware of surroundings and proactively engage customers to minimize theft and loss prevention concerns.

• Foster a positive team environment and collaborate effectively with coworkers.
• Attend departmental meetings and follow all departmental policies and procedures.
• Demonstrate effective communication and problem-solving skills.
• Maintain positive working relationships with colleagues patients visitors and leadership.
• Perform other duties as assigned.

• Strong interpersonal and customer service skills.
• Effective verbal and written communication skills.
• Ability to work collaboratively as part of a team.
• Strong organizational skills and ability to prioritize responsibilities.
• Commitment to providing compassionate service in a healthcare environment.

• High School Diploma or equivalent.
• 2-3 years of retail experience.
• Experience working with a POS system.
• Retail sales experience involving gifts wellness or specialty products.

At Mercy we believe in bringing compassionate care and exceptional service to every patient and visitor. As a Gift Shop Sales Associate you will play an important role in creating a welcoming experience while supporting the hospital community through meaningful customer interactions.

Mercy is an equal opportunity employer that values diversity and promotes an inclusive workplace for all coworkers.