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Sales and Service Supervisor
Job Location:
Monthly Salary:
Experience Required:
Posted:
26 June 2026 (30+ days ago)
Posted:
Application Deadline:
23 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This role is onsite. Mon-Fri 8:30am-5pm
The Sales & Service Supervisor leads a team of Account Executives responsible for managing customer relationships order execution and revenue growth. This role serves as the primary resource for the team providing day-to-day guidance coaching and support while ensuring customers receive exceptional service throughout the transportation process.
The ideal candidate is a hands-on leader who thrives in a fast-paced environment can effectively manage escalations and is passionate about developing people while driving operational performance.
Key Responsibilities
Team Leadership
- Lead coach and develop a team of Account Executives to achieve service sales and performance goals.
- Conduct regular one-on-one meetings performance reviews and ongoing coaching sessions.
- Provide guidance on customer issues order management challenges and daily operational needs.
- Support onboarding and training of new team members while reinforcing best practices.
Customer Service & Escalations
- Act as the primary escalation point for complex customer concerns and service-related issues.
- Ensure timely accurate communication and resolution of customer requests.
- Promote a customer-first culture focused on responsiveness accountability and follow-through.
- Partner with operations carriers and other stakeholders to resolve service disruptions and delivery challenges.
Operations & Performance
- Monitor team workload open orders and service queues to ensure efficient execution.
- Track key performance metrics and identify opportunities for improvement.
- Ensure accurate order entry and compliance with established processes and procedures.
- Drive continuous improvement initiatives that enhance customer experience and operational efficiency.
Sales Support
- Assist Account Executives in managing key accounts and identifying opportunities for growth.
- Support customer retention efforts through proactive issue resolution and relationship management.
- Reinforce effective sales negotiation and customer communication practices.
Requirements
- Associates or Bachelors degree preferred; equivalent experience considered.
- 2 years of leadership customer service sales or logistics experience.
- Transportation logistics or supply chain experience preferred.
- Proven ability to lead coach and motivate a team.
- Strong customer service and problem-solving skills.
- Proficiency with Microsoft Office particularly Excel.
- Experience with CRM order management dispatching or transportation systems preferred.
Key Competencies
- Leadership and team development
- Customer relationship management
- Conflict resolution and escalation management
- Organization and prioritization
- Strong verbal and written communication
- Decision-making in a fast-paced environment
- Operational and process improvement mindset
Required Skills:
Associates or Bachelors degree preferred; equivalent experience considered. 2 years of leadership customer service sales or logistics experience. Transportation logistics or supply chain experience preferred. Proven ability to lead coach and motivate a team.
Required Education:
Associates or Bachelors preferred
