Sales and Customer Experience Manager

Sales and Customer Experience Manager

Develop People. Build Teams. Create Exceptional Customer Experiences.

Some leaders manage tasks.

Others develop people.

Were looking for the second type.

At Plastic Printers were searching for an energetic positive leader who is passionate about helping people grow building high-performing teams and creating an environment where employees and customers thrive.

This role oversees our Impressions Specialists Client Engagement Team and Customer Satisfaction functions.

Your success wont be measured by how many tasks you complete.

It will be measured by how many people you help succeed. Do the team and company synergistically hit their goals

What Makes This Role Different

Many companies hire managers to enforce policies.

We are looking for someone who can:

• Coach and develop employees
• Build confidence in new team members
• Create positive energy and engagement
• Help employees discover their strengths
• Support career growth and advancement
• Foster a culture of accountability and continuous improvement

Many of our team members may join with little or no experience in customer service consulting or sales.

Your role is to help transform potential into professional growth.

What Youll Be Doing

Team Development

• Coach mentor and support team members daily
• Help employees develop communication customer service and consulting skills
• Conduct regular one-on-one meetings
• Identify strengths and development opportunities
• Support career path planning and professional growth

Team Leadership

• Lead the Impressions Specialist Client Engagement and Customer Satisfaction teams
• Create a positive supportive and high-energy work environment
• Foster teamwork collaboration and accountability
• Recognize and celebrate team successes

Customer Experience

• Ensure customers receive exceptional service across phone chat and email channels
• Support team members in handling customer challenges and opportunities
• Promote a culture of kindness professionalism and problem-solving
• Continuously look for ways to improve the customer experience

Performance & Process Excellence

• Monitor daily performance metrics and KPIs
• Help team members naturally improve performance through coaching and development
• Ensure established processes and workflows are followed consistently
• Identify opportunities to improve efficiency and customer outcomes

Culture Building

• Help maintain and strengthen our positive company culture
• Create an environment where people enjoy coming to work
• Encourage learning growth and innovation
• Support company events celebrations and team-building activities

Youll Thrive In This Role If You...

• Genuinely enjoy helping others succeed
• Get excited when someone reaches a goal because of your coaching
• Lead with positivity empathy and accountability
• Can build trust and relationships quickly
• Enjoy developing people more than managing them
• Communicate clearly and confidently
• Stay calm and solution-focused under pressure
• Believe high standards and kindness can coexist

Growth Opportunities

This role offers opportunities to expand your leadership impact across:

• Team Development
• Customer Experience Strategy
• Operations Leadership
• Sales and Growth Initiatives
• Training and Development Programs
• Organizational Leadership

As the company grows so will opportunities to shape teams processes and future leaders.

What Youll Need

• Leadership coaching or supervisory experience
• Strong communication and relationship-building skills
• Ability to motivate and develop others
• Positive attitude and growth mindset
• Passion for customer experience and team success

Helpful but not required:

• Customer service leadership experience
• Sales leadership experience
• Call center leadership experience
• Operations management experience
• Training and development experience

Industry experience is not required.

We can teach products and processes.

Were looking for someone who can inspire people.

What Youll Get

• Competitive Compensation
• Medical Dental Vision and Life Insurance
• 401(k) with Company Match
• PTO and Holiday Pay
• Career Growth Opportunities
• Leadership Development
• Team Events and Celebrations
• A Positive and Supportive Culture

Why This Role Matters

Customers remember how theyre treated.

Employees remember who helped them grow.

In this role youll have the opportunity to influence both.

Youll help shape careers strengthen teams and create experiences that keep customers coming back.

Ready to Lead

If youre passionate about developing people creating positive energy building strong teams and helping others achieve their potential wed love to meet you.

Apply today and help us build the next generation of customer experience professionals.

Required Experience:

Manager