Sales Account Manager

Location: Gastonia OR Raleigh NC

#LI-Onsite

The Sales Account Manager (SAM) is responsible for maintaining regional customer relationships developing assigned customer accounts and supporting business growth including profit and loss responsibility and overall business steering.

• Serve as the Sales Account Manager and representative voice of the customer within MANNHUMMEL.
• Act as the main interface with the customer especially for all commercial topics while maintaining strong relationships across multiple customer levels such as purchasing and engineering.
• Analyze market and competitive conditions and develop conclusions and action plans including marketing activities to support sales targets.
• Conduct face-to-face sales activities with new and existing customers managing day-to-day interactions to identify cross-selling and repeat-sales opportunities.
• Prepare sales opportunities by establishing customer intimacy and identifying leads and opportunities based on commercial and technical requirements.
• Assess customer needs and recommend appropriate products services and/or solutions.
• Develop and deliver sales bids proposals presentations and product demonstrations.
• Develop medium- to long-term sales plans and strategies to protect grow and diversify relationships with targeted customers.
• Prepare strategies to grow profitable business within assigned accounts.
• Work with customers across all product levels including standard products with configurations adaptations and new customer-specific development projects.
• Follow up on business opportunities before receiving an RFQ or where applicable provide an initial offer through the quotation and decision phase until product launch including customer development afterward.
• Coordinate customer-specific projects including pricing technical commercial legal and timing-related dimensions while involving other relevant internal functions.
• Submit various types of quotations from standard parts to new developments and negotiate individual pricing based on the offer package.
• Negotiate customer-specific contracts in alignment with the legal department.
• Continuously monitor the fit between customer expectations and demands and MANNHUMMELs offer including technical commercial and ecological requirements and document deviations and negotiation points with the customer.
• Analyze the competitive situation in the market segment where the customer is active and compare MANNHUMMELs position with other market players at the customer on a regular basis.
• Conduct win/loss analysis for selected projects including lessons learned with the appropriate internal team.
• Perform other duties as assigned.

Education:

• Bachelors degree in Business Administration Engineering or a related field.

Experience:

• 35 years of sales or customer-facing sales engineering experience within industrial manufacturing environments.

Required Skills:

• Proficiency using SAP or other ERP systems.
• Excellent English communication negotiation and conflict-management skills.
• Strong Microsoft Office skills including Excel Word and PowerPoint.
• Proven and successful presentation skills.
• Technical ability and understanding.
• Ability to travel up to 4050% primarily domestic travel.

Preferred Experience & Skills:

• Customer-facing technical sales experience in oil-mist separation filtration solutions.
• Previous sales or sales engineering experience in add-on equipment.
• Electro-static/EDM equipment and tool shop knowledge.