The Home Comfort & Safety Advisor is responsible for building long-term relationships with homeowners by serving as a trusted advisor for their plumbing heating and electrical needs. This role focuses on understanding each customers home lifestyle and priorities to recommend customized solutions that improve safety efficiency comfort and the overall appearance of the home.
The Advisor conducts annual (or more frequent) in-home visits evaluates plumbing and electrical systems identifies opportunities for repairs or upgrades and collaborates with service and installation teams to deliver an exceptional customer experience. While this position includes sales goals and revenue expectations success is equally measured by customer satisfaction retention and long-term relationship building.
Key Responsibilities
Build and maintain strong long-term relationships with homeowners.
Conduct on-site inspections of residential plumbing and electrical systems.
Assess system performance and identify opportunities to improve safety efficiency and reliability.
Prepare and present repair and improvement proposals based on customer needs.
Answer customer questions regarding estimates repair recommendations and available options.
Educate homeowners on recommended solutions and preventative maintenance opportunities.
Coordinate with service technicians and installation teams to ensure a seamless customer experience.
Maintain accurate records of inspections recommendations estimates and customer interactions.
Meet established sales conversion and customer satisfaction goals while maintaining a consultative customer-first approach.
Required Qualifications
Apprentice Plumbing License or Apprentice Electrical License.
Valid drivers license with a clean driving record.
Ability to pass a background check.
Authorization to work in the United States.
Preferred Qualifications
Journeyman or Master Plumbing License.
Journeyman or Master Electrical License.
Experience in residential plumbing electrical HVAC or home services.
Strong consultative sales and customer service skills.
Excellent verbal and written communication skills.
Experience preparing estimates and explaining repair recommendations to customers.
Strong organizational time management and problem-solving abilities.
Comfortable using tablets mobile applications and customer management software.
Ability to explain technical information in a clear customer-friendly manner.
Physical Requirements
Ability to perform residential home inspections including walking climbing stairs bending kneeling and lifting up to 50 pounds.
Ability to work both indoors and outdoors in varying weather conditions.
Ability to safely operate a company vehicle and travel to customer locations.
Achieves sales and conversion goals through education and consultative recommendations.
Maintains high customer satisfaction and retention.
Collaborates effectively with service and installation teams to ensure exceptional customer experiences.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Home Comfort & Safety AdvisorPosition SummaryThe Home Comfort & Safety Advisor is responsible for building long-term relationships with homeowners by serving as a trusted advisor for their plumbing heating and electrical needs. This role focuses on understanding each customers home lifestyle and pri...
Home Comfort & Safety Advisor
Position Summary
The Home Comfort & Safety Advisor is responsible for building long-term relationships with homeowners by serving as a trusted advisor for their plumbing heating and electrical needs. This role focuses on understanding each customers home lifestyle and priorities to recommend customized solutions that improve safety efficiency comfort and the overall appearance of the home.
The Advisor conducts annual (or more frequent) in-home visits evaluates plumbing and electrical systems identifies opportunities for repairs or upgrades and collaborates with service and installation teams to deliver an exceptional customer experience. While this position includes sales goals and revenue expectations success is equally measured by customer satisfaction retention and long-term relationship building.
Key Responsibilities
Build and maintain strong long-term relationships with homeowners.
Conduct on-site inspections of residential plumbing and electrical systems.
Assess system performance and identify opportunities to improve safety efficiency and reliability.
Prepare and present repair and improvement proposals based on customer needs.
Answer customer questions regarding estimates repair recommendations and available options.
Educate homeowners on recommended solutions and preventative maintenance opportunities.
Coordinate with service technicians and installation teams to ensure a seamless customer experience.
Maintain accurate records of inspections recommendations estimates and customer interactions.
Meet established sales conversion and customer satisfaction goals while maintaining a consultative customer-first approach.
Required Qualifications
Apprentice Plumbing License or Apprentice Electrical License.
Valid drivers license with a clean driving record.
Ability to pass a background check.
Authorization to work in the United States.
Preferred Qualifications
Journeyman or Master Plumbing License.
Journeyman or Master Electrical License.
Experience in residential plumbing electrical HVAC or home services.
Strong consultative sales and customer service skills.
Excellent verbal and written communication skills.
Experience preparing estimates and explaining repair recommendations to customers.
Strong organizational time management and problem-solving abilities.
Comfortable using tablets mobile applications and customer management software.
Ability to explain technical information in a clear customer-friendly manner.
Physical Requirements
Ability to perform residential home inspections including walking climbing stairs bending kneeling and lifting up to 50 pounds.
Ability to work both indoors and outdoors in varying weather conditions.
Ability to safely operate a company vehicle and travel to customer locations.
Achieves sales and conversion goals through education and consultative recommendations.
Maintains high customer satisfaction and retention.
Collaborates effectively with service and installation teams to ensure exceptional customer experiences.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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