RX Maintenance Specialist (Pharmacy Tech Opportunity)

Rx Maintenance Specialist is a license Pharmacy Technician who supports prescription continuity in a mail order pharmacy environment through proactive outreach and refill maintenance. This role is responsible for coordinating renewals and engaging patients to prevent therapy gaps. The specialist plays a critical role in on time medication fulfillment for chronic and maintenance therapies.

• Perform outbound calls or texts to patients regarding refill needs
• Address patient questions related to refill status shipping timelines and order processing within defined service levels
• Monitor highâvolume prescription queues
• Initiate and follow up on prescription renewal requests with prescribers to prevent shipment delays
• Ensure prescriptions are maintained accurately to support uninterrupted mailâorder fulfillment
• Communicate with provider offices via electronic requests fax or phone to obtain renewals
• Collaborate with pharmacists and customer service to resolve issues impacting shipment
• Escalate clinical or timeâsensitive issues in accordance with established workflows
• Document all outreach renewal activity and patient interactions accurately in pharmacy systems
• Identify recurring delays or process issues and communicate opportunities for workflow improvement
• Meet productivity and quality standards for outreach volume renewal turnaround time and prescription maintenance accuracy
• Support medication adherence autoârefill enrollment and gapâinâtherapy reduction initiatives
• Performs other related duties as assigned

• Registered Pharmacy Technician required (CPhT preferred)
• Experience in mailâorder or centralized pharmacy operations a plus
• Experience working in remote or hybrid pharmacy environments
• Bilingual language skills a plus
• Highly self-motivated driven to succeed and career minded
• Possess problem solving attention to detail organizational and time-management skills
• Demonstrate effective oral written and interpersonal communication
• Works well independently with ability to make independent decisions
• Exceptional communication skills; oral written and interpersonal
• Provides exceptional internal and external customer service to patients peers and clients
• Strong attention to detail accuracy time management organization and follow through skills a must
• Efficiently and accurately provide information to patients and peers
• Ability to work the following work schedule: Monday to Friday 8:30 am to 5:00 pm
• Ability to work from our Andover office during the initial training and onboarding period before transitioning to a hybrid work schedule

• Expertise in managing and optimizing high volume work queues with minimal supervision
• Strong organizational skills including effective management of high-volume work queues
• Attention to detail in a high volume deadlines driven setting
• Patient centric and service oriented communication style
• Ability to work independently while collaborating across teams
• Adaptability to changing priorities and workload demands

Our culture is built on our ICARE values: Ingenuity Collaboration Advocacy Respect and Empowerment. These values guide how we support our patients and how we support each other.

We offer:

• Monthly engagement events and larger annual celebrations (tent party summer BBQ Family Fun Day)
• Tuition reimbursement and an internal-first job posting philosophy to support career growth
• Onsite fitness center free parking and a competitive benefits package

• A positive inclusive environment where employees feel valued supported and empowered

Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy helping injured workers around the country access their prescription medications with ease. As a specialized workers compensation home delivery pharmacy we collaborate with the legal medical and insurance communities to help injured workers return to a productive life. At IWP we believe in our service but its the people who make it a great place to work. We value our employees and strive for a culture of teambuilding open mindedness and fun. If that sounds like something youd like to be part of wed love to hear from you! Your compensation will include a competitive salary generous benefits and opportunities for growth and development.

We are dedicated to attracting and retaining top talent with competitive and fair compensation. The salary range for this role is $24-$27/hr.

IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race creed color religion national origin sex sexual orientation gender identity age physical or mental disability or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications merit and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Required Experience:

IC