Runner Lobby Lounge

The Lobby Lounge Runner is responsible for delivering food and beverage orders supporting Servers maintaining service stations clearing and resetting tables and assisting with overall Lounge operations. The ideal candidate is energetic attentive organized and passionate about providing exceptional hospitality. 

Responsibilities:

• Support Servers in delivering seamless professional and engaging guest experiences
• Deliver food and beverage orders promptly accurately and according to presentation standards  
• Verify orders for accuracy completeness presentation temperature and special requests before delivery
• Maintain knowledge of the Lobby Lounge food and beverage menu including ingredients allergens preparation methods and daily offerings  
• Communicate special requests dietary restrictions and allergies accurately to the appropriate team members
• Assist Servers with clearing resetting and maintaining guest tables
• Remove used plates glassware utensils and service items promptly and safely
• Maintain cleanliness and organization of service stations dining areas bar areas and guest pathways
• Stock service stations with glassware silverware napkins condiments menus and other supplies
• Assist with transporting trays food beverages dishware and service equipment safely
• Communicate effectively with Servers Bartenders Culinary Stewarding Hosts and leadership
• Assist with VIP experiences special occasions events and high-volume service
• Respond promptly and professionally to guest requests
• Escalate guest concerns or service issues appropriately to Servers or leadership
• Maintain knowledge of Fairmont New Orleans amenities services dining outlets and events
• Assist with opening and closing duties side work stocking cleaning and resetting the Lounge
• Follow all food safety sanitation health and workplace safety procedures
• Maintain a polished and professional appearance
• Uphold Fairmont New Orleans luxury hospitality standards
• Perform additional duties as assigned

Qualifications :

• Previous restaurant food runner banquet hotel or hospitality experience preferred
• Luxury hotel or upscale dining experience is an asset
• Strong communication and teamwork skills
• Excellent attention to detail
• Ability to work efficiently in a fast-paced environment 
• Ability to remain composed and professional during busy service periods
• Positive energetic and service-oriented attitude  
• Professional appearance and polished demeanor required  
• Ability to follow instructions and service procedures consistently 
• Ability to work flexible schedules including evenings weekends holidays and extended shifts  
• Must be legally authorized to work in the United States 
• Must possess or be able to obtain required Louisiana food safety certifications 

Additional Information :

Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand team members enjoy a comprehensive benefits package designed to support their health well-being and financial future including:

• Medical Dental and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Remote Work :

No

Employment Type :

Full-time