Runner Delmonico Steakhouse

As a Runner you will play an essential role in delivering the elevated dining experience that defines Delmonico Steakhouse. Working closely with Servers Culinary and the broader Food & Beverage team you will ensure food is delivered with precision timing and attention to detail while maintaining the highest standards of luxury hospitality. 

Responsibilities:

• Support Servers in delivering a seamless polished professional and engaging dining experience consistent with Delmonico Steakhouse and Fairmont New Orleans standards
• Deliver food orders from the kitchen to guests promptly accurately and with careful attention to presentation temperature quality and timing 
• Verify food orders for accuracy completeness proper presentation appropriate accompaniments and special requests prior to delivery
• Demonstrate a strong understanding of the Delmonico Steakhouse menu including premium cuts of beef signature dishes sauces garnishes ingredients preparation methods and daily offerings 
• Maintain knowledge of food allergies dietary restrictions and ingredient information to confidently support guest and Server inquiries
• Understand and communicate steak temperatures accompaniments sauces and other menu components when assisting with food delivery
• Demonstrate knowledge of the culinary philosophy behind Delmonico Steakhouse and Chef Emeril Lagasses approach to elevated New Orleans cuisine
• Assist with food and beverage service while ensuring established steps of service and operational standards are consistently maintained 
• Anticipate guest needs and provide attentive thoughtful and personalized service throughout the dining experience
• Respond promptly and professionally to guest requests and communicate questions or service concerns to the appropriate Server or leader
• Assist Servers with pre-bussing clearing resetting and maintaining dining tables with precision and attention to detail 
• Clear and safely transport dirty dishes glassware utensils and other service items from dining areas to designated kitchen and stewarding locations 
• Replace soiled linens and properly reset tables with silverware glassware napkins and other service items according to Delmonico Steakhouse standards
• Assist with the proper presentation and placement of plates flatware condiments sauces and other accompaniments 
• Maintain cleanliness organization and appropriate stock levels at expo lines service stations dining rooms and designated back-of-house pathways throughout service
• Communicate effectively with Servers Culinary Stewarding and other Food & Beverage colleagues to ensure smooth service flow and timely food delivery 
• Work closely with the Culinary team to ensure proper communication of special requests allergies modifications and timing requirements 
• Assist with carrying trays dishware utensils condiments beverage items and service equipment safely throughout operational areas 
• Support the execution of a polished and coordinated service during high-volume periods while maintaining composure and attention to detail 
• Assist with VIP dining experiences special occasions private events and other elevated guest experiences as assigned 
• Support restaurant lounge rooftop banquet and special event operations as operationally required
• Maintain familiarity with Fairmont New Orleans services amenities outlets events and local attractions to assist with guest inquiries
• Follow all food safety sanitation health responsible alcohol service and workplace safety policies and procedures 
• Maintain a clean professional and polished appearance consistent with Fairmont New Orleans and Delmonico Steakhouse standards
• Assist with opening and closing duties side work stocking cleaning and other operational responsibilities as assigned 
• Consistently demonstrate teamwork professionalism discretion and a commitment to exceeding guest expectations
• Uphold the culinary and hospitality standards associated with Chef Emeril Lagasse Delmonico Steakhouse and Fairmont New Orleans 
• Perform additional duties as assigned to support operational excellence

Qualifications :

• Previous restaurant food runner server assistant busperson banquet hospitality or guest service experience preferred
• Previous experience in a luxury hotel fine-dining upscale restaurant or high-volume steakhouse environment preferred 
• Passion for food beverage hospitality and creating exceptional guest experiences
• Interest in developing strong knowledge of fine dining premium steakhouse cuisine wine and beverage service
• Strong communication teamwork and interpersonal skills
• Exceptional attention to detail and organizational abilities 
• Ability to work efficiently and accurately in a fast-paced high-volume environment 
• Ability to remain calm professional and service-focused during busy periods 
• Positive attitude with a genuine willingness to learn and grow within the organization 
• Professional appearance and polished demeanor required
• Ability to follow instructions service standards and operational procedures consistently 
• TIPS or responsible alcohol service certification preferred but not required 
• Ability to work a flexible schedule including mornings evenings weekends holidays late-night shifts and extended shifts as operationally required 
• Must be legally authorized to work in the United States
• Must possess or be able to obtain required Louisiana food safety certifications in accordance with applicable regulations 

Additional Information :

Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand team members enjoy a comprehensive benefits package designed to support their health well-being and financial future including:

• Medical Dental and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Remote Work :

No

Employment Type :

Full-time