RTS Sr Technical Support Engineer.

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
As a Sr Technical Support Specialist at Thermo Fisher Scientific youll provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems. Working with advanced scientific instrumentation youll resolve complex issues support team members and implement continuous improvement initiatives. This role combines remote and on-site technical support working across global teams to ensure optimal system performance and customer satisfaction. Youll serve as a key technical liaison between field service R&D operations engineering and customers while contributing to new product introductions and development of technical documentation. Your expertise will help enable scientific discoveries as you support technologies that make the world healthier cleaner and safer.

REQUIREMENTS:
Associate degree or 5 years of technical experience in Electron Microscopy service or engineering role with complex analytical or scientific instrumentation
Preferred Fields of Study: Electronics Mechanical Engineering Applied Physics Systems Engineering or related technical field
Comprehensive knowledge in electron microscopy systems particularly SEM TEM or EFA technologies
Strong troubleshooting skills across multiple disciplines including electronics mechanics optics vacuum systems and software
Excellent communication abilities in English both written and verbal
Demonstrated project leadership and ability to complete technical initiatives
Experience developing and delivering technical training and documentation
Demonstrated success in customer relationship management
Strong problem-solving capabilities using structured methodologies
Ability to work independently while collaborating effectively across global teams
Proficiency with remote support tools and digital technologies
Valid passport and willingness to travel 25-50% of time including international
Experience with quality systems and regulatory compliance
Ability to manage multiple priorities
Experience supporting and developing team members
Experience with continuous improvement methodologies
Additional language skills are an asset

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

Senior IC