RRO Program Manager

Pure Storage

Job Location:

Santa Clara County, CA - USA

Monthly Salary: $ 111000 - 168000

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

As our RRO Program Manager you will lead and transform Everpures global reverse logistics network optimizing the end-to-end lifecycle of returned products refurbishment repair and remanufacturing. Collaborating closely with Customer Support Quality Planning Logistics Finance and external 3PL partners you will convert complex reverse supply chain challenges into operational efficiency and strategic business value. Your mission is to elevate the customer experience by accelerating turnaround times while driving cost recovery regulatory compliance and environmental sustainability across our hardware ecosystem.

WHAT YOULL DO

End-to-End Reverse Supply Chain Optimization: Partner with internal teams (Logistics IT Quality Customer Support) and external 3PL and repair partners to design and refine returns routing RMA workflows and inventory disposition directly reducing processing turnaround times and elevating customer satisfaction.
Performance & KPI Management: Own key operational metrics across reverse operationsincluding turnaround time cost per return and recovery yieldutilizing data-driven analysis and continuous improvement frameworks to maximize asset recovery and network profitability.
Systems Integration & Change Leadership: Lead cross-functional implementations and enhancements for returns portals warehouse management systems (WMS) and repair tracking tools to ensure end-to-end tracking inventory accuracy and operational efficiency.
Sustainability & Regulatory Compliance: Drive circular economy initiatives by maximizing product reuse and waste reduction while ensuring all reverse logistics operations strictly comply with global trade environmental and safety regulations.

WHAT YOU BRING

Reverse Logistics & Operations Expertise: Demonstrated proficiency managing complex reverse supply chain programs RMA workflows customer returns and vendor repair or remanufacturing operations within fast-paced hardware environments.
Systems & Data Analysis Skills: Practical experience utilizing ERP and WMS platforms (such as SAP Oracle or NetSuite) alongside structured root-cause analysis techniques to optimize operational processes and resolve operational bottlenecks.
Cross-Functional Collaboration: Strong communication and program management skills with a proven ability to align diverse cross-functional teams and external supply chain vendors around shared business outcomes.
Sustainable Supply Chain Knowledge: Working knowledge of global trade environmental and safety compliance standards as they apply to returned goods processing and sustainable product lifecycle management.

We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara HQ office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$111000 - $168000 USD

WHAT YOU CAN EXPECT FROM US:

Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.

Required Experience:

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.This type of workwork that changes the worldis what the tech industry was founded on. So if yo...