RPS Service Engineer

Velo3D

Job Location:

Fremont, CA - USA

Yearly Salary: $ 105000 - 140000

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Overview:
The On-Site Service Engineer installs repairs upgrades and services 3D printers and supporting equipment for our internal print shop Rapid Production Solutions. Reporting directly to the Field Service team this engineer will treat the internal shop with the highest standard of customer servicetroubleshooting issues identifying root causes and rapidly implementing solutions to minimize downtime.

The primary goal of this role is to maximize the utilization and production availability of our printers. While primarily based at the Lakeview site this role requires up to 20% travel to support other locations or field needs as required.

NEAR TERM DELIVERABLES First Year
Participate in on-call rotations immediately (with help from team)
Demonstrate competency in 2 or more subsystems within 2 months
Complete all Level 2 (or higher) training within 6 months
Complete all Level 3 (or higher) training within 9 months

Responsibilities

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Follow procedures to test operate and maintain 3D Printers and related equipment
Assemble and test mechanical electrical pneumatic and optics sub-assemblies; demonstrate mastery in one of these areas
Interpret manuals schematics and wiring diagrams to solve problems
Repair equipment with hand tools and test instruments
Order and replace parts as needed
Collaborate with others to test tune upgrade and adjust equipment
Consult with engineering when needed to resolve problems or to suggest product improvements
Install and commission equipment according to specifications
Follow protocols for security safety access scheduling and communications
Provide specific training and instruction to customers coworkers and contract manufacturers
Schedule and perform Preventative Maintenance (PM) activities
Communicate daily activities status and metrics
Advise management regarding customer satisfaction and product performance
Participate in developing processes procedures and documentation as directed by supervisor
Participate in team and other assigned meetings
Other duties as needed or required

Requirements

Required: Undergraduate degree from an accredited university in an applicable field such as engineering computer science etc.
Desired: Masters degree from an accredited university in engineering business administration or a related field
5 years of demonstrated experience:
- Operating and maintaining complicated machines in a lab or manufacturing environment
- Customer-facing field service positions
- Hands-on repair and calibration of equipment
Desired:
Startup experience
Military service
Experience with semiconductor manufacturing equipment
Experience in the 3D AM markets

Other Requirements

Independent operator: Demonstrated ability to perform independently at customer sites recruiting additional experts only as required. The candidate should be team-oriented but also self-directed (escalates only after troubleshooting fully) and display a high level of accountability. Must have a valid drivers license and be able to rent vehicles with their own credit card. Ability to travel for extended periods.
Effective communicator: Ability to clearly articulate problem descriptions action plans priorities and results to customers and internal team members verbally and in writing. Has good computer skills to enter data and record information in reports and databases.
Attention to details/focus on quality: Aptitude to follow process instructions. Quickly develops understanding of procedures. Mindful of details and acts with accuracy. Ability to maintain a safe and clean workspace including cleaning and protecting their own tools.
Committed to results: The Field Service Engineering organization is measured by its ability to maintain machine availability. Candidates should provide examples of completing tasks fully instead of leaving work for others to finish. They should be willing to perform repetitive tasks such as calibrations or preventative maintenance. Ability to work long hours when required to get the job done.
Technical aptitude: Has prior experience in machine troubleshooting and operation. Demonstrated education or experience in electrical mechanical optical software or another related discipline that strengthens the team. Learns quickly when facing new problems. Can learn and process information from diverse fields. Connects the dots quickly.
Safety mindset: Demonstrated experience following established safety rules and regulations such as OSHA and LOTO. Can describe why periodic recertification and site-specific requirements are important to customers. Prior experience with CPR AED Fire extinguishers or ERT are pluses.
Cool under pressure: Understands and reacts appropriately to customer escalations potentially diffusing tense/stressful situations through active listening note taking empathy and redirecting conversation toward problem solving and resolution. Acts quickly to address problems and communicates status throughout the process.
Acts with Integrity & Trust: Widely trusted direct truthful and is a person of high character. Acts consistently and in line with a clear and visible set of values and beliefs. Shares appropriate information at the right level with the right parties at the right time. Passes all background checks.
Ability to be authorized for work in government and medical facilities. Current or past security clearances are a plus.

Physical Demands & Requirements

Working at a desk in an open office environment for extended periods of time
Able to lift a maximum of 100 pounds and stand for extended periods of time

Must wear steel-toed boots and protective eye-wear
Must wear respirator for certain tasks
May require hearing protection
High frequency of computer keyboarding
High frequency of viewing a computer monitor
Other personal protective equipment as applicable

$105000 - $140000 a year

About the Company:

Velo Velo3D Sapphire and Intelligent Fusion are registered trademarks of Velo3D Inc. Without Compromise Flow Flow Developer and Assure are trademarks of Velo3D Inc.

With the only SupportFree laser powder bed fusion capability we enable on-demand manufacturing of production quality Titanium Inconel and Aluminum parts with an unprecedented degree of design freedom and quality control. The VELO3Daward-winning solution includes an integrated offering of hardware and software: Sapphire metal AM production printer Flow print preparation software Assure quality assurance and control system and an integrated manufacturing process that runs throughout the printing operation.

Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards.

Our job titles may span more than one career level. The starting base salary for this full-time position is between $105000 and $1340000. This salary range reflects the minimum and maximum target for this position in the U.S. The actual base pay is dependent upon many factors such as work experience job-related skills related education work location and market demands. The base pay range is subject to change and may be modified in the addition to a competitive base salary and a comprehensive benefits package this position may be eligible for other forms of compensation such as participation in a bonus and equity program as applicable.

Velo3D provides equal employment opportunities to all employees and applicants for employment without regard to and prohibits discrimination and harassment based on race color religion age sex national origin disability medical condition genetic information military or veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Position Overview:The On-Site Service Engineer installs repairs upgrades and services 3D printers and supporting equipment for our internal print shop Rapid Production Solutions. Reporting directly to the Field Service team this engineer will treat the internal shop with the highest standard of cust...