Rotational Field Service Technician

Primary Responsibilities

• Travel to customer sites to install commission test calibrate and support NOV products and systems.
• Train customers on the safe and proper operation of equipment and software.
• Perform field upgrades troubleshooting and maintenance of hardware and software systems.
• Provide technical support and resolve customer issues in a professional and timely manner.
• Communicate field observations equipment performance and customer feedback to internal teams.
• Maintain a high level of customer service while representing NOV in the field.

Job Duties

• Conduct field installations calibrations inspections and functional testing of sensors and systems.
• Perform software and hardware upgrades on customer equipment.
• Diagnose and troubleshoot mechanical electrical and system-related issues.
• Complete service reports billing documentation inventory transactions and other required paperwork accurately and on time.
• Maintain company tools equipment and inventory assigned for field operations.
• Coordinate with customers and internal departments to ensure successful project execution.
• Follow all company safety policies procedures and customer site requirements.
• Participate in on-call support as required.
• Perform other duties as assigned.

Education and Qualifications

• High School Diploma or GED required.
• Associate degree in a technical field or equivalent experience preferred.
• Minimum of 2 years of technical mechanical electrical or field service experience preferred.
• Candidates must be at least 21 years of age and satisfy all internal driver eligibility requirements including compliance with company policies licensing standards insurance requirements and driving record criteria.
• Knowledge of oilfield equipment software and hardware systems preferred.
• Electrical troubleshooting experience is a plus.
• Strong communication customer service and problem-solving skills.
• Ability to travel more than 75% of the time and work a 14-day on 14-day off rotational schedule.

Conditions of Employment

• Offer of employment is contingent upon the completion of background and drug screenings conducted in accordance with all applicable federal state and local laws.

Veterans Welcome

• At NOV Digital Services we value the dedication discipline and skills that military veterans bring to the workforce. We proudly welcome veterans to apply and become a part of our team.

Learn More

• Learn more about us: learn more about our benefits Explore our competitive benefits