Rooms Operations Specialist

Were more than just a team were a community dedicated to making a difference every day.

At Olympia Hospitality we create a fun supportive environment where growth never stops and success is celebrated together. Guided by our values of continuous improvement accountability concern for others and trust we foster a culture of collaboration and integrity. If youre passionate driven and ready to thrive wed love to have you on our team.Apply today and build a career that inspires you!

The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales handling all guest accounts efficiently and accurately and assisting in all phases of guest experience such as check-in check-out and problem resolution.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality we believe in supporting our employees both in and out of the workplace. When you join us youre not just getting a job youre joining a family-first organization that cares about your health and wellness your future and your overall satisfaction.

Heres how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus with FSA and HSA options you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions 50% shared cost short-term disability and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy ourrobust PTO planand7 paid holidaysto maintain work-life balance. Need quick access to your paycheck Ourearned wage accessprogram has you covered!
• Additional Support: From ourEmployee Assistance Program (EAP)to asober support network and our commitment to being arecovery-friendly workplace were here to help you thrive personally and professionally.
• Perks: Love to travel Enjoyexclusive hotel travel discountsas a member of our team. Additional benefits may be available based on property specific locations!

Were more than just a businesswere avalues-driven organizationthat believes in creating an environment where every team member can thrive. Our core values guide everything we do from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling balanced and supported career.Apply today!

Responsibilities

We are looking for a versatile team member for a hybrid role spanning both our front desk and housekeeping teams. Please note: weekend shifts are a core requirement for this position

Role Type: Hybrid (Front Desk & Housekeeping)

Schedule: Weekend shifts required plus 23 weekdays.

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotels amenities services and local attractions.
• Respond promptly to guest inquiries via phone email or in person.
• Handle reservations cancellations and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.
• Maintain rigorous cleanliness and maintenance standards for guest rooms public areas and back-of-house areas.
• Conduct regular inspections and audits to ensure compliance with established standards and address any deficiencies promptly.
• Maintain quality control measures to continuously improve guest satisfaction scores and uphold the reputation of our property.
• Manage inventory levels of cleaning supplies linens and other housekeeping materials to ensure adequate stock while minimizing waste and controlling costs. Develop and manage the housekeeping department budget including labor costs supplies and equipment expenses. Identify opportunities for cost-saving initiatives and efficiency improvements within the housekeeping operation.
• Collaborate with other departments including front office maintenance and food and beverage to ensure seamless coordination of guest services and satisfaction.
• Ensure compliance with health safety and environmental regulations as well as company policies and procedures related to housekeeping operations.
• Promote sustainable practices and initiatives to minimize the environmental impact of our housekeeping activities.
• Maintain accurate records and documentation related to housekeeping activities including occupancy rates cleaning schedules maintenance issues and staff training.

Skills Required

• Provide high-level customer service communicate effectively with guests and team members follow instructions ability to learn quickly pay attention to detail and maintain composure when working under pressure; demonstrates very good phone skills.
• People Skills ability to collaborate create rapport and work effectively with others
• Communication Skills ability to effectively listen & communicate professionally both verbally and in writing
• Problem-Solving & Analytical Skills ability to identify the issue collect and analyze information to understand the problem and effectively resolve. Identify recommend and implement best practices

• Customer Service deliver hospitable service that is attentive friendly efficient and courteous; demonstrate patience tact and diplomacy

Experience / Education

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred but not required.
• Previous hotel front desk experience preferred but not required
• Previous housekeeping experience preferred but not required

Physical Demands

• This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race color religion age sex sexual orientation gender identity or expression national origin disability genetic information protected veteran status or any other factor protected by applicable law.