Rooms Management Trainee

This is a hands-on developmental position designed for an early-career hospitality professional who is eager to learn how a luxury hotel operates from the guestroom to the front desk and everywhere in between. The MIT will rotate through Front Office Housekeeping and Guest Services gaining exposure to the processes systems standards and service practices that create a seamless guest experience.

Throughout the program the MIT will work alongside Rooms leadership and Heartists supporting daily operations while learning how to analyze processes operate in a union environment identify opportunities for improvement and contribute to projects that enhance efficiency quality and the guest experience.

This role is an opportunity to learn the business from the ground up develop cross-functional knowledge and build the foundation for a future career in hospitality.

What You Will Be Learning & Doing

Cross-Functional Rooms Experience

• Rotate through Front Office Housekeeping and Guest Services to develop a comprehensive understanding of Rooms operations.
• Learn how each department contributes to the guest journey from arrival through departure.
• Gain knowledge of departmental policies procedures standards and operating practices.
• Participate in daily briefings departmental meetings inspections and operational activities.
• Learn how Rooms departments communicate and collaborate to ensure a seamless guest experience.
• Support special projects and initiatives across the Rooms Division.
• Document processes and assist with creating or updating standard operating procedures and training materials.
• Observe operational challenges and assist in developing practical solutions.

Front Office & Guest Services Rotation

• Learn the fundamentals of Front Office operations including arrivals departures room assignments guest requests VIPs special occasions and guest communication.
• Gain hands-on experience with Opera Cloud or other hotel operating systems.
• Learn how to review arrival and departure information and identify special requirements.
• Assist with coordinating guest requests between Front Office Housekeeping Guest Services and other departments.
• Learn the processes supporting VIP and loyalty-program recognition.
• Support Guest Services operations including Concierge Bell Door PBX and Guest Relations functions.
• Observe and participate in service recovery processes and learn how guest concerns are documented communicated and resolved.
• Assist with maintaining accurate operational logs reports and communications.

Housekeeping Rotation

• Learn the daily processes involved in preparing and maintaining guestrooms and public areas to Sofitel standards.
• Participate in guestroom and public-area inspections to understand quality standards and attention to detail.
• Learn how room status cleaning assignments special requests and priorities are communicated and tracked.
• Gain an understanding of housekeeping productivity scheduling supplies inventory and expense-control processes.
• Assist with monitoring room readiness and communication between Housekeeping and Front Office.
• Learn the hotels Lost & Found procedures and documentation requirements.
• Gain exposure to deep-cleaning programs preventive maintenance communication and quality-assurance processes.
• Support operational projects designed to improve efficiency and consistency.

Process & Project Development

• Participate in Rooms Division projects focused on service efficiency quality and process improvement.
• Assist with collecting and organizing operational information and identifying trends or opportunities.
• Help develop checklists guides process maps training materials and other operational tools.
• Follow up on assigned projects and communicate progress to Rooms leadership.
• Work collaboratively with different departments to understand how operational decisions impact the overall guest experience.
• Present project findings and recommendations to department leaders as appropriate.
• Develop strong organizational analytical communication and problem-solving skills.

Your Journey Starts Here

The Rooms Manager-In-Training is an opportunity to discover how a luxury hotel really works. Through hands-on experience cross-functional rotations and meaningful projects you will build the knowledge and confidence to take the next step in your hospitality career.

At Sofitel New York we believe development happens through experience. We invite you to learn explore contribute and grow as you discover your path within Rooms Division.

Qualifications :

What We Are Looking For

Your experience and skills include:

• Recent graduate or early-career professional with a degree or coursework in Hospitality Management Hotel Administration Business or a related field preferred.
• Previous hotel hospitality customer service internship or operational experience is a plus.
• Genuine interest in building a career in luxury hospitality and Rooms Division operations.
• Curious proactive and eager to learn how things work.
• Strong attention to detail and an interest in processes and continuous improvement.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Comfortable working with different teams personalities and departments.
• Ability to learn new technology and systems quickly; experience with Opera Cloud Opera Alice or another hotel system is a plus.
• Proficiency with Microsoft Word and Excel.
• Ability to work effectively in a fast-paced hotel environment.
• Hospitality-oriented with a genuine interest in creating meaningful experiences for guests and Heartists.
• Flexible schedule with the ability to work evenings weekends and holidays as required by the business.
• Ability to move throughout the hotel and assist with operational tasks as needed.
• Languages in addition to English are highly desirable.

Additional Information :

Our Culture / Be ALL you are with ALL your Heart

At Accor we are committed to diversity. Each individual each personality and each experience has its place to grow and make us grow collectively. Everything we do we do with heart. We are creators of emotions professionals of the human experience open to others and the world around us.

• Our culture is inclusive. We value the richness of the 120 nationalities the different backgrounds the different stories that make up our company.
• We care for the world around us: our teams our guests our establishments our environment are at the heart of our concerns. Our mission is human essential: to bring cultures together to open windows on the world to provide unforgettable experiences day after day.
• All our heartists are talents in the making they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together we imagine your future. Our group is large with many opportunities and the experiences are infinite.
• We dare to question the status quo. We challenge ourselves to always do better. We take risks we dream the impossible and make it possible.
• Hospitality is teamwork and we are stronger together. We believe in caring we respect our differences and value all voices. We work as a team saying what we do and doing what we say.

The hotel is unable to assist candidates in obtaining work authorization documents. 

Visa Requirements: Must be legally eligible to work in the United States.

Remote Work :

No

Employment Type :

Intern