Roofing Service Manager (73125)

Valcourt Exterior Building Services of Georgia is seeking an experienced leadership-driven Roofing Service Manager to oversee our commercial roofing service and repair division.

This position is responsible for managing daily service operations leading and developing service technicians estimating repair work maintaining strong customer relationships and ensuring the department meets its safety quality revenue and profitability goals.

The ideal candidate has extensive knowledge of commercial roofing systems strong operational and estimating experience and a proven ability to lead a profitable service team in a fast-paced environment.

• Direct schedule and dispatch roofing service crews and technicians to maximize productivity response times and customer satisfaction.
• Recruit train supervise and develop service department personnel.
• Conduct performance evaluations safety meetings and ongoing technical training.
• Monitor daily workloads and ensure service calls emergency repairs and preventative maintenance projects are completed on schedule.
• Ensure compliance with OSHA requirements fall-protection standards company safety policies and job-site procedures.
• Manage service tools equipment materials inventory and vehicle maintenance.

• Conduct commercial roof inspections and accurately identify leaks damage and required repairs.
• Prepare detailed estimates scopes of work proposals and pricing for repair projects and preventative maintenance agreements.
• Review service tickets technician reports labor hours materials and job-site photos for accuracy and completeness.
• Identify opportunities for additional repair work maintenance programs and long-term service agreements.
• Partner with sales and operations teams to support business development and customer retention.

• Serve as the primary point of contact for property managers facility managers building owners and other service customers.
• Respond promptly to emergency leak calls warranty requests and customer concerns.
• Resolve service issues professionally while maintaining strong customer relationships.
• Build long-term partnerships that generate repeat business and maintenance contract renewals.
• Ensure customers receive timely updates regarding scheduling job progress findings and completed work.

• Manage service department revenue labor costs material margins job profitability and operating expenses.
• Review and approve technician timesheets purchase orders service tickets and completed work.
• Ensure service documentation is complete and submitted promptly for invoicing.
• Monitor department performance using financial reports operational metrics and key performance indicators.
• Assist with establishing and achieving quarterly and annual revenue and profitability goals.

• Minimum of five years of commercial roofing industry experience.
• At least two years of supervisory service management or operational leadership experience.
• Strong knowledge of commercial roofing systems including TPO EPDM PVC modified bitumen metal roofing coatings and related repair methods.
• Demonstrated experience diagnosing roof leaks and developing accurate repair recommendations.
• Experience preparing estimates proposals scopes of work and preventative maintenance agreements.
• Strong leadership communication conflict-resolution and customer-service skills.
• Ability to manage multiple service calls crews customers and priorities simultaneously.
• Proficiency with CRM estimating dispatch scheduling and standard Microsoft Office software.
• Strong understanding of job costing labor utilization material margins and department profitability.
• Valid drivers license with an acceptable driving record.
• Ability to climb ladders and safely access commercial roofs of varying heights and conditions.