Robotics Field Service Engineer
Job Location:
Temple, TX - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Who we are:
Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise costs increase and global competition intensifies automation is no longer optional for manufacturers that want to stay competitive.
We deliver automation through a Robotics-as-a-Service model that combines industrial robotics proprietary software and full-service support into a single integrated solution. By removing the traditional barriers of cost complexity and risk we enable manufacturers to deploy automation quickly and realize measurable gains in throughput safety and operational efficiency without large upfront capital investment.
Backed by leading investors including Lux Capital Initialized Capital Blackhorn Ventures and Mitsubishi HC Capital North America Formic is scaling rapidly and building the foundation for a new era of high-performance Made in America production.
About the team:
The Fleet Operations Team drives uptime and operational performance across Formics growing fleet of deployed robotic systems. Working inside live manufacturing environments the team diagnoses issues restores production and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics controls and real-world factory execution ensuring Formics automation delivers consistent measurable performance across diverse industrial applications.
About the role:
As a Robotics Field Service Engineer you are the front line of technical ownership across Formics deployed robotic cells. You will diagnose failures restore systems to production perform preventative and corrective maintenance and represent Formic directly within customer facilities.
This is a hands-on high-accountability role in uptime-critical environments. Success requires strong troubleshooting discipline calm execution during production interruptions and structured documentation. Your work directly impacts fleet performance customer satisfaction and long-term system reliability.
In this role you will:
- Perform preventative corrective and predictive maintenance on robotic manufacturing cells
- Respond to remote and on-site escalations diagnose root causes and restore systems quickly
- Provide hands-on technical support to customer operators and maintenance teams
- Log service activity asset updates and spare part requirements in CMMS systems
- Coordinate field scheduling and support with customers vendors and internal stakeholders
- Monitor system performance remotely using Formic dashboards and fleet tools
- Document service work root cause analysis and follow-up actions with clarity and precision
- Identify recurring failure patterns and escalate systemic risks for broader improvement
- Build professional trusted relationships with plant managers and site personnel
- Operate with strict adherence to safety standards including LOTO and industrial compliance
- Participate in RCA sessions audits and continuous improvement initiatives
- Continuously expand technical depth across robotics controls networking and industrial systems
What makes you a great fit:
- 3 years of hands-on field service experience supporting robotic or industrial automation systems
- Strong troubleshooting skills across electrical mechanical PLC or robotic control systems
- Ability to read electrical schematics wiring diagrams and pneumatic drawings
- Experience using CMMS platforms to track and report maintenance activity
- Comfortable with local travel up to 80% and overnight travel up to 50%
- Clear written and verbal communicator capable of producing structured service documentation
- Demonstrated commitment to safety and disciplined field execution
Bonus points if you have:
- Experience with 6-axis robot brands such as Fanuc KUKA Yaskawa ABB or Universal Robots
- Familiarity with palletizing case packing pick-and-place or conveyor systems
- Experience in food beverage packaging CPG or other high-speed manufacturing environments
- Prior customer-facing field experience
- Spanish language proficiency
At Formic we believe people do their best work when they feel supported both professionally and personally. Thats why we offer a comprehensive benefits and perks package for full-time U.S.-based team members including:
- Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors
- Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles
- Comprehensive Healthcare Coverage: Medical dental and vision insurance through Blue Cross Blue Shield and Unum with 99% of employee premiums covered and 75% coverage for dependents with optional buy-up plans available
- Additional Insurance Benefits: FSA and DCFSA life insurance short-term disability and long-term disability through Unum all 100% employer-paid
- Employee Assistance Program (EAP): Fully funded by Formic offering support when you need it most
- Paid Parental Leave Program: Up to 12 weeks of paid parental leave
- Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan
- Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup
- Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses
- Paid Time Off: Take the time you need when you need it. 15 days of paid time off in addition to company holidays
Formics pay and equity packages are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a meaningful part of our mutual investment: when Formic succeeds so do you.
This role is paid hourly with a posted range of $29$44 per hour. Based on the nature of field service work - which consistently runs approximately 50 hours per week including travel site activity and documentation - total annualized earnings typically range from $83000 - $126000 depending on experience hourly rate and actual hours worked. Overtime is paid in accordance with applicable federal and state law for all hours worked over 40 in a workweek.
Hourly Rate:
$29 - $44 USD
What we look for:
Were building this company from the ground up and every person we hire has an outsized impact on our culture performance and trajectory. While each team member brings unique strengths and perspectives we look for people who align with our Operating Principles and embody them in action. If this sounds like you Formic may be the right place for you!
- Fearless Optimism: You make bold bets and default optimistic. You believe in the mission arent paralyzed by risk and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesnt yet exist.
- Create the Magic: You absorb complexity so customers dont have to. Whether your customer is external or internal you focus on delivering experiences that are clear fast value-added and outcome-driven. You dont say not my job. You make things work.
- Today Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds and you dont confuse activity with results.
- Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. Youre willing to challenge assumptions including your own in pursuit of the best answer.
- Made of Rubber: You are resolute and adaptable. When things break or priorities shift you rebound stronger. You treat setbacks as learning moments and move forward with grit.
- One Formic: You operate without silos. You practice radical helpfulness document clearly and make clean handoffs. You assume positive intent and prioritize team success over individual credit.
Equal Opportunity Employment:
Formic is an equal opportunity employer. We do not discriminate on the basis of race color religion or religious creed sexual orientation gender gender identity marital status family or parental status disability military or veteran status or any other basis protected by law. All employment decisions are based on a persons merit business needs and role requirements. If you require further accommodations or have questions regarding accessibility of our roles please reach out to.
AI Use:
At Formic fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linkedhere.
Required Experience:
IC
About Company
We make deploying factory automation easy, cost-effective, and risk-free. You pay a low hourly rate, we handle everything else. Get a quote today!
