Road Supervisor

Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.

With several locations throughout the Twin Cities Transit Team is a part of a growing family of companies committed to serving the diverse needs of our customers. Experienced compassionate and inspired we take pride in our ability to create customized mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live learn and achieve. We provide those we serve with the opportunities resources and support to confidently move ahead.

Reporting to the Safety Manager the Road Supervisor is responsible for ensuring quality-of-service delivery in the field as well as Driver In-House retraining using Beacon Transit Teams State-of-the-art AI technology LYTX. As a part of our Safety Team This position is reporting in Burnsville MN and is open to all that apply. The ideal candidate is someone who has extensive professional driving experience an impeccable attendance record and enjoys working directly with professional drivers to ensure safe and efficient transportation.

Pay: $25.00/Hour Full Benefits Annual Pay Increase

Shift: Sat - Tues 7:00AM - 5:00PM

Essential Job Functions:

• Supervision and Management: Oversee the performance and conduct of drivers ensuring adherence to company policies safety standards and regulatory compliance.

• Operational Oversight: Monitor daily operations including driver schedules route efficiency and service quality. Address and resolve operational issues in real-time.

• Safety and Compliance: Conduct regular safety inspections and audits. Ensure compliance with all federal state and local regulations including FTA/DOT ADA requirements.

• Customer Service: Address passenger complaints and concerns promptly and effectively. Promote a positive image of Transit Team in all interactions.

• Training and Development: Provide training and guidance to drivers and staff. Foster a culture of continuous improvement.

• Incident Management: Respond to and manage incidents and emergencies on the road. Prepare and submit detailed incident reports.

• Drug & Alcohol Process: Participate in the management and enforcement of the Drug & Alcohol testing process ensuring compliance with all applicable regulations.

• Coordination and Communication: Collaborate with dispatchers schedulers and other team members to ensure smooth operations.

Experience: No prior experience required; on-the-job training provided.

Skills:

• Proficiency in Microsoft Office Suite.

• Strong organizational and planning skills.

• Excellent written and verbal communication skills.

• Ability to handle multiple tasks accurately and effectively.

• Willingness to learn and adapt to new software for scheduling and dispatching.

• Strong problem-solving skills.

• Commitment to providing excellent customer service.

Education:

Degree: High school diploma or equivalent required. Additional coursework in Transportation Management Business Administration or a related field is a plus.

Additional Requirements:

Certification: Valid drivers license with a clean driving record. CDL with passenger endorsement preferred. Must maintain a valid drivers license and DOT medical card.

Availability: Ability to work flexible hours including evenings weekends and holidays as required.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications merit and business needs at the time.

Transit Team is the largest paratransit provider in the state of Minnesota.

For more than 65 years we have led the region in providing safe reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.