Road Supervisor

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

As a Road Supervisor you will supervise driver performance train drivers support riders de-escalate conflicts and manage incidents when they occur. You may also work as an Operator when needed leading by example and ensuring excellent customer service for our riders.

This is a full-time shift-based in-person out of our Baton Rouge LA location.

What Youll Do:

• Conduct regular performance evaluations of drivers providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Go to the scene of accidents and incidents to manage processes and protocols
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes systems and tools to drive rapid growth
• Safely and courteously operate lift-equipped vehicles to transport elderly and/or persons with disabilities
• Learn the fundamentals of Via operations and related safety procedures
• Perform the routine operation of vehicles including pre- and post-shift inspections

Who You Are:

• Minimum of 3 years experience in transportation services or comparable industry with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation logistics or related field preferred.
• At least 25 years old
• An effective communicator and holds excellent interpersonal skills with an ability to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g. Google Suite).
• Possess good knowledge of the cities and communities of Baton Rouge LA
• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
• Able to deal effectively and courteously with passengers
• Ability to work flexible hours including evenings and weekends as required.
• Successful completion of a drug test criminal background check and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
• Pay: Starting at $50000 - 60000 / year.
• Hours/Shifts: Must be able to work early mornings (4:00AM) and on weekends
• We are proud to offer a generous and comprehensive benefits package including health and retirement benefits.

Ready to join the ride

Via is an equal opportunity employer.