Registered Nurse (RN) Triage

Welcome to Cherry Health - video about Cherry Health

This is a full time benefit eligible position typically working Monday - Friday 8am - 5pm onsite at our downtown Grand Rapids location. After successfully completing training and demonstrating proficiency and competency in the role there is potential for a hybrid work schedule.

This position is responsible for participating in patient assessment and providing care education and instruction to patients using symptom-based telephone triage.

Must adhere to the organizational Policies Procedures Code of Ethics and all licensing and accreditation standards of the position. Must represent the organizations Mission in all actions and communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Complete patient assessment education and as appropriate patient scheduling telephonically.
Utilize knowledge in conjunction with approved protocols and standards in advising patients and parents.
Ensure call-backs are made as appropriate.
Document nursing action in medical records utilizing defined standard.
Participate in the quality assurance program for Contact Center.
Meet personal/team qualitative and quantitative targets for Contact Center.
May be required to translate other languages if applicable.
Understands and adheres to CSHSs compliance standards as they appear in CSHSs Corporate Compliance Policy Code of Conduct and Conflict of Interest Policy.
Keeps abreast of all pertinent federal state and CSHSs regulations laws and policies as they presently exist and as they change or are modified.
Strong critical thinking and decision-making abilities to quickly assess and prioritize patient needs.

SKILLS / KNOWLEDGE / ABILITIES:

Basic Life Support / CPR training according to requirements of license and/or certification.
Effective communication and interpersonal skills.
Ability to work independently and maintain self-direction.
Working knowledge of computers and their applications preferred.
Ability to work effectively and efficiently under tight deadlines and high volumes.

COMPETENCIES:

Customer Service
Collaboration
Integrity
Respect
Professionalism
Learning

EDUCATION / LICENSES / CERTIFICATES:

Educational Requirements
(Put an X in applicable boxes)
Specify Type or Field of Study if needed
Required
Preferred
No Minimum
High School / Equivalent
Post High School / Specialized Training
Associate Degree x
Bachelor Degree x
Master Degree
Certification or License x
Other - please specify Registered Nurse in the State of Michigan x

EXPERIENCE REQUIRED:

One-year professional clinical nursing experience; family practice experience preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

In lieu of the specified education and experience requirements a proven capability to perform the essential functions of the job as demonstrated by an equivalent combination of education training and/or relevant work experience may be considered.

EQUIPMENT / TOOLS / TECHNOLOGY:
Desktop or Laptop computer
Telephone with voicemail in Contact Center environment
Networked copier/printer/facsimile
Microsoft Apps (Mail Word Excel PowerPoint etc...)

Who we are:

Cherry Health Michigans largest Federally Qualified Health Center (FQHC) operates in six counties across the state is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations Cherry Health focuses on removing barriers expanding access and delivering comprehensive quality health care services to underserved communities regardless of an individuals insurance status or ability to pay. We provide primary care dental vision behavioral health pharmacy services substance abuse services residential re-entry services school-based health centers and more.

Our Mission:

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision:

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated coordinated care to improve health and personal well-being.

Our Values:

• Collaboration Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service Serve internal and external customers in a welcoming manner with compassionate care.
• Innovation Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism Create a positive work environment where we care accountable for our decision our action and the results.

Benefits:

Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race color religion gender national origin age disability genetic information marital status height weight sexual orientation gender identity or status as a covered veteran in accordance with applicable federal state and local laws or any other protected category.