RN Patient Clinical Services

Assists patients via phone and/or electronic platforms to determine care needs referring to or scheduling appointments and providing general health information and education using approved references and resources to individuals and assesses and documents patients questions or with Primary Care Center physicians and nursing staff in order to meet the needs of the documentation of patient health status and care concerns are complete and maintenance and completeness of patients electronic medical record including medication a great level of attention to detail and focus on the given customer service excellence in accordance to Carle as a role model for professional conduct and excellent patient primary care offices with inbound telephone and electronic communications encounters regarding symptom management and general advice concerns. Manages all incoming patient care requests related to in-basket activities work que activity and incoming telephone calls. Assesses and triages patient care concerns regarding urgent/emergent matters providing appropriate disposition advice based on acuity level per provider approved protocols. Directs patients to appropriate level of care need and/or resources based on reported symptoms or concerns including but not limited to: symptom-based concerns medication questions/refills referral needs prior authorization requests and visit follow-up questions. Finds nurse led solutions to care and/or escalates patient care concerns when appropriate by expressing nursing judgement and clinical knowledge. Monitors encounter status and provides follow-up care and education to patient as outlined by the collaborating provider. Documents nursing observations interventions and evaluations of the care being provided. Reports medical information obtained from patients accurately completely and in a timely manner. Ensures accuracy of the information available within EMR Advocates for the patient as required. Emphasizes attracting mentoring and retaining talent through excellent communication training and orientation to new nursing personnel after successful completion of six-month probationary period. Provides assistance to Medication Renewal Center and Patient Advisory Nurse (PAN) as needed. Cross trains to provide float support to all Patient Contact Center Clinical teams as call volumes in-baskets patient care and other business needs dictate Support Patient Contact Center Virtual physician and nurse in-baskets

Certifications: Licensed Registered Professional Nurse (RN) - Indiana (IN) within 1 year - Indiana Professional Licensing Agency (IPLA); Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) Education: College Diploma: Nursing Work Experience:

The compensation range for this position is $33.11per hour - $53.88per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including but not limited to the candidates experience qualifications location training licenses shifts worked and compensation model.



Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit