RN DirectorEmergency Services

Director Emergency Services

Director Emergency Services

Mission Hospital

Full Time Days No Weekends

Mission Hospital a member of Mission Health an operating division of HCA Healthcare located in Asheville North Carolina serves as the regional tertiary and quaternary care center in Western North Carolina and the adjoining region. Mission Hospital is licensed for 853 beds and is the regions only trauma center comprehensive stroke center Level III neonatal intensive care unit and includes the only childrens hospital in Western North Carolina. Mission Hospital is also a Magnet designated hospital for nursing excellence.

Job Summary and Qualifications

The Director of Emergency Services ensures high quality patient-centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting planning and budget monitoring. The Director of Emergency Services fosters a culture of accountability and collaboration and supports the development and implementation of strategies policies and procedures in support of facility objectives.

Major Responsibilities:

Quality

Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care.
Manages variation in clinical practice to improve efficiency effectiveness and cost. Ensures a culture of accountability and transparency in the provision of care.
Stays abreast of internal/external benchmarks accreditations and designations and actively pursues efforts to achieve.
Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies procedures and practices in compliance with all legal/regulatory standards.
Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.
Ensures efficient patient throughput and delivery of high quality patient-centered care through volume forecasting patient flow coordination and admission/discharge planning.
Develops care coordination policies and procedures to promote improved quality safety and efficiency in care. Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs.
Directs nursing practice and unit operations. Develops policies procedures and nursing standards to ensure patient and family needs are assessed met and evaluated.
Service

Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent positive patient interactions that differentiate the organization as a healthcare leader.
Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience.
Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes.
Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service.
People

Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized valued and supported. Develops and implements strategies to elevate employee engagement.
Identifies development opportunities or training needs of individual employees and teams. Provides coaching feedback and training to improve performance.
Builds a competitively superior organization through attracting developing engaging and retaining talent. Ensures people with the right skills and motivations are in the right role at the right time to meet business needs.
Growth

Collaborates with administrative team and physicians to enhance existing services or develop new service offerings.
Identifies opportunities for expansion or development of new services and product lines to promote growth. Identifies stakeholder engagement strategies technology advances and other opportunities to drive differentiation and increase volume.
Finance

Participates in the annual budget process including input into department revenue and expense forecasts staffing and supply and equipment needs. Monitors department budget performance; identifies trends and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps.
Ensures effective labor management including position control scheduling excellence productivity management and premium pay utilization. Maintains staffing to ensure appropriate patient care.
Manages operating expenses including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings.
Other

Performs other duties as assigned.
Practices and adheres to the Code of Conduct and Mission and Value Statement.

Education & Experience:

Bachelors degree in nursing Required
Masters Degree Preferred
3 years applicable acute care leadership experience required
5 years applicable Emergency Services experience required

Candidate Requirements (Non Negotiable)

Regulatory compliance expertise - Must demonstrate solid hands on knowledge of regulatory standards relevant to emergency services.
Trauma leadership experience - Must have served as a Director (or equivalent leadership role) in a Level I or Level II trauma center within a large high volume ER comparable to Mission.
Minimum tenure requirement - Candidates with fewer than 3 5 years of the above trauma leadership experience will not be considered.
Performance metrics on r sum - Quantifiable outcomes (KPIs improvements operational metrics) must be included.
Stable work history - Candidates with a pattern of frequent job changes (every 1 2 years) will not move forward.
Prefer union experience but not required
Please attach Emergency Services Screening Form with Metrics Details - failure to submit this will be automatically declined

Additional Information:

926 Bed Facility

Level 1 Trauma Facility

Sees 350 Patients A Day

100 ED Beds

Union: National Nurses United (NNU)

200 FTEs

4 managers

Physician group Team Health

Director will be working on: quality safety patient satisfaction operations must be knowledgeable of regulatory compliance have experience with that