RMA Support Engineer III

GROW WITH US ANDSTAY EXTRAORDINARY:
Launch your career to new heights with Innoflightone of San Diegos fastest-growing Aerospace and Defense innovators. Here visionary minds engineer the future of space technology through pioneering compact and cyber-secure solutions. From software-defined radios to cutting-edge cryptographic systems and avionics everything we build powers the next era of New Space. Join our small agile and mission-driven team where your work has real impact and your growth has no limits. Were not just reaching for the starswere engineering them. Lets innovate the infinite together.

A DAY IN THE LIFE:
The RMA Support Engineer III plays a critical role in ensuring customer satisfaction and product quality by managing the evaluation processing and resolution of customer returns product failures and warranty claims. Acting as a key liaison between customers and cross-functional teamsincluding Quality Manufacturing Engineering Operations Supply Chain and Program Managementthis position drives timely root cause investigations corrective actions and continuous improvement initiatives. Success in this role requires strong technical troubleshooting capabilities effective stakeholder communication and the ability to thrive in a fast-paced environment supporting advanced hardware and software products.

WHAT YOULL DO:

• Manage RMA Activities: Review process and coordinate Return Material Authorization (RMA) activities ensuring timely disposition of returned products and adherence to customer expectations.
• Perform Failure Analysis: Conduct technical assessments troubleshooting and diagnostic activities on returned hardware and software products including unit-level and Printed Circuit Board Assembly (PCA)-level investigations.
• Drive Root Cause Resolution: Partner with Engineering Quality and Operations teams to identify root causes support corrective and preventive actions and verify effectiveness of implemented solutions.
• Serve as Customer Liaison: Communicate RMA status failure analysis results corrective actions and repair updates to customers and internal stakeholders through professional reports and technical summaries.
• Analyze Trends and Improve Processes: Monitor recurring failures and defect trends develop metrics and reports for management and recommend process improvements to enhance product quality and RMA efficiency.
• Support Cross-Functional Initiatives: Collaborate with Program Management Manufacturing Supply Chain and Engineering teams to expedite critical customer returns and support organizational quality objectives.

• Technical Problem Solving: Investigating complex hardware and software failures identifying root causes and driving effective corrective actions.
• Cross-Functional Collaboration: Working across multiple departments to coordinate activities resolve issues and meet customer commitments.
• Data Analysis and Reporting: Organizing technical information identifying trends and communicating findings through clear concise reports and presentations.
• Process Improvement: Evaluating existing workflows and implementing enhancements that improve efficiency quality and customer satisfaction.

• Bachelors degree in Engineering or related technical field preferred; equivalent experience may be considered.
• 5 or more years of cross-functional experience in Manufacturing Quality Engineering Operations Supplier Management and/or Program/Product Management.
• Strong analytical troubleshooting and problem-solving skills with exceptional attention to detail.
• Experience performing technical investigations failure analysis and corrective action activities.
• Demonstrated ability to lead initiatives facilitate cross-functional collaboration and drive issues to resolution.
• Effective written and verbal communication skills including the ability to present technical findings to customers and internal stakeholders.
• Experience within the aerospace defense electronics manufacturing or other highly regulated industries preferred.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Proficiency with Microsoft Office tools and technical reporting.
• Ability to obtain and maintain a U.S. Security Clearance.

COMPENSATION & BENEFITS:
The starting base salary for this position ranges from $110000 to $135000 per year depending on the candidates job-related knowledge skills and addition to a competitive base salary Innoflight offers a well-rounded compensation package that includes a Profit-Sharing Bonus and a Cash Performance Bonus to reward both individual and company performance. Additional benefits include:

• 401(k) with 3% company match (automatic enrollment)
• Comprehensive medical dental vision HSA & life insurance
• 10 paid holidays 120 hours PTO (starting in year one)
• Access to ancillary benefits such as critical illness accident disability legal and pet insurance.

WHY YOULL LOVE WORKING HERE:

• Flexible Work-Life Balance: Enjoy a 9/80 work schedule with every other Friday offwhether you use it to recharge work on a passion project or spend time with family the choice is yours.
• Continuous Learning & Development: Were serious about professional development. From tuition reimbursement to internal Ask Me Anything sessions and weekly Lunch & Learns we make learning a core part of the job.
• Mission-Driven Culture: We arent just building techwere enabling the next era of space exploration. Our Culture Ambassadors help lead initiatives around inclusion positivity recognition and transparency. Here your voice is heard your work is respected and your individuality is celebrated.

BE YOU WITH US:
At Innoflight we are committed to fostering an inclusive and equitable workplace where everyone belongs. We recognize that great talent comes in many forms and you dont need to meet every requirement to bring value to our team. If this role excites you we encourage you to applyeven if you dont check every box.

YOU SHOULD KNOW:
Potential new employees must successfully complete a background check which includes criminal search education certification and employment verification prior to must be authorized to work for any employer in the U.S as you must have the ability to obtain a security clearance. We are unable to sponsor or take over sponsorship of an employment Visa.

A NOTE TO STAFFING AGENCIES:
Innoflight does not accept unsolicited resumes from agencies recruiters or any third-party sources. Any such submissions will be considered property of Innoflight and no fees will be paid in the event a candidate is hired from an unsolicited referral.

To California residents applying for this job please read Innoflights CCPA Notice: