RMA Production Operations Lead

RMA / Production Operations Lead

Northwest Austin

Monday to Friday 7am to 3:30pm

Are you ready to take the next step in your career Join a dynamic Production and Operations team supporting innovative products and play a key role in driving efficiency quality and continuous improvement.

What We Offer

• Competitive benefits focused on your well-being including Medical Dental and Vision insurance plus company-paid Life and Disability coverage

• 401(k) plan with employer match (up to 4%) and immediate vesting along with financial wellness resources

• Opportunities to give back through community involvement

• A collaborative team-oriented environment with employee events and engagement activities

• A culture centered on responsible business practices and environmental awareness

Key Responsibilities

• Train and mentor RMA technicians to ensure consistent performance and development

• Assign daily tasks and prioritize urgent return orders

• Monitor team productivity and performance metrics

• Manage the full RMA process from receipt through completion

• Serve as the primary point of contact for RMA-related inquiries across Sales Customer Operations and Support teams

• Ensure compliance with ISO 9001 standards and complete all required training

• Track and report key RMA metrics such as volume turnaround time defect trends and root causes

• Analyze repair data and share insights with Engineering and Supply Chain Planning teams

• Maintain accurate records in Salesforce and assist with quoting as needed

Qualifications

• Associates or Bachelors degree in Business Electronics Engineering Supply Chain or a related field (preferred)

• 25 years of experience in one or more of the following areas:

  • Electronics manufacturing repair or testing

  • RMA / returns processing or failure analysis

• Experience working within a Quality Management System (QMS) preferably aligned with ISO 9001 (preferred)

How to Apply:
Email your resume to

Call to schedule a prescreening interview.

LKJordan is an Equal Opportunity Employer