Risk Management Officer (Security Officer)

JOB DESCRIPTION: Risk Management Officer

WHAT YOU WILL BE DOING:
You are friendly detail-oriented and love the rush of solving problems and being there in times of need. Helping other is your purpose in life and it just so happens youll be doing just that in an award-winning hotel.

• Responsible for the Health and Safety of all hotel guests and colleagues 
• Providing warm friendly and helpful service
• Full understanding and executing all aspects of the life safety system (i.e. Fire Evacuation Bomb Threat Emergency Medical Procedures etc).
• Abiding by and enforcing all hotel policies and procedures and working with hotel         management to correct of any violation of said policies when possible
• Reporting any violations which have not been corrected or cannot be corrected        immediately
• Documenting Filing and Reporting all incidents occurring within the hotel and conduct a full investigation of all said incidents.
• Demonstrating ability to effectively deal with colleagues and guests utilizing diplomacy to defuse anger and collect accurate detailed information
• Patrolling assigned areas to ensure only hotel colleagues guests and visitors are on property
• Responsible for all Lost and Found procedures
• Ensuring package pass procedures are followed for all hotel items leaving the hotel
• Enforcing key control policy including all sign-in/out procedures and to conduct key inventory at the beginning and end of each shift
• Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following: 

Constant standing and walking throughout the shift

Constant bending kneeling pushing pulling

Occasional lifting and carrying up to 20 lbs

Occasional ascending or descending ladders stairs and ramps

Qualifications :

YOUR EXPERIENCE AND SKILLS INCLUDE:

• High School Diploma or GED an asset
• 1-2 years related experience an asset
• Basic knowledge of Excel Word and Opera an asset 
• Strong interpersonal organizational and problem solving abilities
• Ability to conduct detailed report writing
• Ability to work well under pressure in a fast paced environment
• Ability to work rotating shifts as needed (morning afternoon mid-shift overnight)
• Ability to work varying schedules to reflect the business needs of the hotel
• Excellent communication skills (verbal and written)
• Ability to perform all housekeeping duties as outlined in hotel specific training and property specific checklists
• Ability to anticipate and focus attention on guest needs being professional welcoming and remaining calm and courteous at all times
• Detailed oriented and able to handle multiple tasks
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

Warm caring and helpful

Additional Information :

WHAT IS IN IT FOR YOU:

• Position Hourly Rate :$ 26.91
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities such as Sustainability Diversity Inclusion & Belonging
• Comprehensive Benefit Package which offers: Health Dental Vision Life Disability & AD&D insurance Accidental Injury Insurance Hospital Support Critical Illness Insurance 401K plan Paid leave such as Vacation Personal Maternity/Paternity and Holiday.

Heart Artist Heartist
Our Heartist Culture 
At Accor we are all Heartists. Passionate and experts in what we do each and every one of us with our own personality master the fine art of welcoming connecting and serving others. We are passionate about people and attentive to the world it is the Heartist way of being.

Generous attentive and free we ensure that everyone can come as they are and feel like they belong. As one big team we know that only together can we do amazing things! The world is more welcoming when were connected heart to heart. How we do it We care we dare we place people at the heart of everything we do.

We aim at creating exceptional experiences that will turn both guests and employees into raving fans because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories everything is related. We are driven by our shared values. 

Come As You Are
Imagine a workplace with leaders and colleagues who show up real who embrace vulnerability let go of egos and inspire authentic genuine connections. Come as YOU are by adding your voice to 120 cultures and counting. Our culture of inclusion welcomes everyone regardless of race gender background or anything really!

For five years in a row our colleagues have voted Swissôtel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor. We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU then apply with us today and tell us about yourself! 

Our Community Outreach
Our colleagues are passionate about connecting to the world and to others. Swissotel Chicago is committed to making a positive impact in the community through partnerships with local nonprofit organizations and community initiatives. Weve proudly supported organizations such as One Family Illinois and All Stars Project helping provide resources opportunities and support to individuals and families in need. Through volunteer efforts charitable partnerships and community engagement we strive to give back and create meaningful connections beyond the workplace.  

Our Vitality
Made possible by Harry Weeses visionary design Swissôtel Chicago boasts forever views of the Chicago skyline Navy Pier and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service build meaningful relationships and lead quality lives. With incomparable event space 662 newly renovated guest rooms and suites a one of a kind penthouse ballroom and flawless food & beverage delivery Swissôtel Chicago is the premiere hotel in Chicago for leisure and conference guests.  

About Accor
We are a worldwide Augmented Hospitality leader. We are 300000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. 

Were so much more than hotelswere creating innovative lifestyle experiences whether you live work or play. Blaze your own trail from 50 hotel brands restaurants nightclubs spas co-working spaces and tech start-ups. 

About Swissôtel Hotels & Resorts 
Swissôtel Hotels & Resorts got its start in Switzerland a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well-located properties around the world with many more in development. 
 
As guests of the world every Swissôtel upholds Swiss sustainability fact Swissôtel has a mission: to treat guests team members and the environment with equal respect. Swissôtel is now part of Accor a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4000 hotels resorts and residences around the globe. But no matter how international Swissôtel becomes just like the country it was founded in it remains a small hotel at heart.
 

Remote Work :

No

Employment Type :

Full-time