Risk and Policy Program Manager, Books, Risk and Policy, TLC

Ready to work at the intersection of content policy risk operations and AI innovation Amazons Books Risk and Policy team is looking for a Risk and Policy Program Manager who thrives in fast-moving environments and wants to help shape how AI-powered risk tools come to life. If youre energized by meaningful problems cross-functional collaboration and the opportunity to protect the integrity of content that reaches millions of readers this role is for you.

In Books authors are at the heart of what we do. It is that simple. We offer a team environment that thrives on innovation and excellence and our staff is talented and passionate about creating an exceptional customer experience. Our team works backwards from customers solves problems prevents risk and is at the forefront of innovation.

As a Risk and Policy Program Manager on the Books Risk and Policy team you will support and execute launch readiness efforts for Policy and large language model (LLM) initiatives that directly support Kindle Direct Publishing (KDP) risk operations. You will translate complex initiatives into clear actionable documentation that guides teams through high-stakes launches and changes. You will contribute to scalable processes that mitigate risk while flexing across the broader risk vertical as business needs evolve.

This role sits within the Training Launch Content (TLC) organization and works at the crossroads of policy technology and operations. You will partner with Product Managers Policy SMEs Science ML engineers automation teams and Ops workflow leads to translate technical and policy requirements into clear operational guidance. Your growing business acumen will support timely decisions in ambiguous situations while your data-driven approach ensures content and process effectiveness through metrics and direct feedback.

Key job responsibilities

Support the definition of reviewer use cases and processes for new products tools policies or business and risk launches
Drive content projects through their entire lifecycle
Develop clear concise Standard Operating Procedures (SOPs)
Support defect reduction and risk mitigation strategies
Use data analysis to make content and process decisions
Execute strategies to improve content and process accuracy quality and usability
Build relationships with cross-functional stakeholders
Support the Sr. Program Manager with program-related responsibilities
Communicate effectively to Manager and Director-level stakeholders

A day in the life
Your day might start with a review of a launch readiness checklist for an upcoming LLM policy update followed by a cross-functional sync with Product Managers ML engineers and ops leads to align on rollout the afternoon you might draft or refine an SOP for a new enforcement process using AI tools to accelerate documentation then close out by pulling metrics to assess the impact of a recently launched program. No two days look exactly the same but every day you will see the direct connection between your work and the integrity of the Amazon Books store.

About the team
The Books Risk and Policy team is a high-performing mission-driven group that sits at the intersection of content policy risk operations and AI innovation. We protect the integrity of the Amazon Books store by building the readiness frameworks enforcement processes and governance structures that keep KDP risk operations running at their best. We are a collaborative empowering team that values autonomy clear thinking and meaningful work. Our team is based primarily in Charleston SC and Seattle WA and we are proud to work on problems that directly impact authors publishers and readers around the world.

- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross-functionally with tech and non-tech teams
- 3 years of editor content strategist technical writer or content developer experience
- Experience managing competing priorities across a wide range of stakeholders

- 3 years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification or similar risk or compliance credentials
- Experience with SQL and Excel

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at SC Charleston - 66800.00 - 116800.00 USD annually