Reverse Logistics Specialist (Hybrid)

This is a hybrid position requiring employees to work on-site at least three (3) days per week. Relocation assistance is not available for this role.

Job Summary

The Reverse Logistics Specialist plays a critical role in supporting Agilents Certified Pre-Owned (CPO) Trade-In Buyback and Asset programs. This position serves as the primary coordinator between customers sales teams logistics service organizations refurbishment operations and other internal stakeholders to ensure the successful return movement valuation and disposition of customer assets.

This individual manages complex reverse logistics transactions supports business process improvements and delivers an exceptional customer experience throughout the return and asset recovery lifecycle. The role requires strong organizational skills cross-functional collaboration customer focus and the ability to operate effectively in a fast-paced global environment.

Key Responsibilities

• Coordinate and manage global trade-in buyback return and asset recovery transactions from initiation through final disposition.
• Act as the primary liaison between customers and internal organizations including Sales Customer Service Logistics Manufacturing Service Delivery Order Management Finance and Operations.
• Facilitate the collection transportation documentation customs compliance and receipt of returned assets.
• Support sales teams by providing guidance on trade-in and buyback processes return requirements and customer inquiries.
• Manage customer escalations and resolve complex operational issues related to returns shipping equipment recovery and transaction execution.
• Coordinate activities among Field Sales Customer Support Logistics Providers Refurbishment Centers Customer Operations Centers and Warehousing Operations.
• Monitor transactional performance and ensure adherence to established service level agreements and operational metrics.
• Maintain accurate records and documentation within SAP and other business systems.
• Support development and implementation of new business processes operational improvements and strategic initiatives related to reverse logistics and asset lifecycle management.
• Collaborate with Marketing Product Management and Business Development teams to support growth opportunities and optimize trade-in and asset recovery programs.
• Identify operational bottlenecks and recommend process improvements that enhance customer satisfaction cycle times and business performance.
• Lead or participate in regional and global projects supporting Agilents Certified Pre-Owned and lifecycle asset management initiatives.

Education

• Bachelors Degree in Business Supply Chain Management Logistics Operations Engineering Finance or a related field; equivalent combination of education and relevant business experience may be considered.
• Advanced degree or professional certification in Supply Chain Logistics or Project Management is a plus

Experience

• 2 years of experience in reverse logistics supply chain operations order management customer operations asset recovery trade-in/buyback programs or a related business function.
• Experience coordinating activities across multiple functional organizations including Sales Customer Service Logistics Manufacturing Finance and Operations.
• Experience managing multiple projects and priorities in a fast-paced environment with frequent interruptions and changing business requirements.
• Experience working with global teams and customers across different regions and cultures.

Communication & Leadership

• Ability to collaborate effectively with stakeholders at all organizational levels.
• Experience presenting recommendations and driving cross-functional alignment.
• Demonstrated ability to train mentor or share expertise with team members.
• Fluent English language skills; additional languages are beneficial.

Preferred Qualifications

• Knowledge of Agilent products service operations and commercial processes.
• Experience supporting trade-in buyback asset recovery liquidation refurbishment or certified pre-owned equipment programs.
• Familiarity with international shipping regulations import/export requirements and global logistics processes.
• Experience identifying cost savings margin improvement or process optimization opportunities

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least August 11 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $35.85 - $56.01/hr plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to creating and maintaining an inclusive in the workplace where everyone is welcome and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact 1-. For more information about equal employment opportunity protections please visit Required: Occasional

Day

No End Date

Customer Service