Revenue Cycle Representative Training, Operations, and Administrative Support (TOAST) Patient Financial Services (PFS)

University of Iowa Health Cares department of Patient Financial Services (PFS) is seeking a Revenue Cycle Representative (RCR) within the Training Operations and Administrative Support (TOAST) division to support revenue cycle operations through a variety of financial administrative and customer service functions in a 100% onsite work environment. Serving as a key member of the PFS team the RCR may collaborate with patients payers providers and internal departments to facilitate accurate account management timely reimbursement and resolution of financial and insurance-related issues. The position applies established tools technology and processes to independently analyze and resolve account matters while demonstrating sound judgment professionalism integrity and a commitment to UI Health Cares Service Excellence standards. Through these efforts the RCR contributes to both the financial success of the organization and a positive patient financial experience.

University of Iowa Health Carerecognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.

WE CARE Core Values:

• Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients trainees and employees; and allows all to thrive in their health work research and education.

• Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care education and research.

• Collaboration - We collaborate with health care systems providers and communities across Iowa and the region as well as within our UI community. We believe teamworkguided by compassionis the best way to work.

• Accountability - We behave ethically act with fairness and integrity take responsibility for our own actions and respond when errors in behavior or judgment occur.

• Respect - We create an environment where every individual feels safe valued and respected supporting the well-being and success of all members of our community.

• Empowerment - We commit to fair access to research health care and education for our community and opportunities for personal and professional growth for our staff and learners.

Position Responsibilities:

• Perform a variety of revenue cycle administrative operational and customer service functions in support of Patient Financial Services and organizational objectives.

• Research analyze and resolve inquiries account issues and operational concerns using established guidelines resources and sound judgment.

• Monitor prioritize and respond to communications requests and work assignments in a timely accurate and professional manner.

• Maintain accurate documentation records and system information in accordance with departmental organizational and regulatory standards.

• Utilize technology reporting tools and available resources to support daily operations identify issues and facilitate resolution.

• Collaborate with team members leadership and cross-functional partners to support efficient operations and a positive customer experience.

• Identify trends barriers and opportunities for process improvement and communicate recommendations to leadership.

• Participate in the development maintenance and enhancement of departmental workflows procedures reference materials and operational processes.

• Support departmental initiatives projects and organizational priorities while demonstrating adaptability and flexibility in a changing work environment.

• Maintain established quality productivity service and performance standards with a strong commitment to accuracy and attention to detail.

• Contribute to a culture of professionalism integrity accountability and service excellence in all interactions.

• Adapt to evolving business needs technologies workflows and operational priorities within the revenue cycle environment.

• Perform other duties and responsibilities as assigned in support of Patient Financial Services and revenue cycle operations.

Classification Title:Revenue Cycle Representative

Department:Patient Financial Services

Pay Grade:2B

Schedule: Monday - Friday

Percent of Time:100% (onsite)

Location:Hospital Support Services Building (HSSB) in Coralville IA

Equipment:

• The department will provide a workstation which contains 3 (three) monitors laptop/power cord docking station/power cord keyboard mouse headset and desk supplies.