Retention Advisor

The Retention Advisor provides proactive intrusive advising and case management to support student persistence academic success and completion. The Retention Advisor identifies students who may be at risk of attrition develops individualized success plans connects students with campus resources and monitors student progress throughout the academic year. This position collaborates extensively with faculty advisors financial aid admissions and student support services to improve retention and graduation outcomes.

Appropriate placement on the Alabama Community College System salary scheduleC3-3.

For more information about salary schedules refer to any questions or additional information please contact the Human Resources Department at.

At a minimum the essential functions of this position shall include:

1. Provide proactive outreach to students identified as academically financially or personally at risk.
2. Conduct regular follow-up meetings phone calls text messages emails and virtual appointments.
3. Utilize intrusive advising techniques to encourage continued enrollment and completion.
4. Document all student interactions within the institutions CRM (Target X).

1. Contact students who:
   • Stop attending classes
   • Withdraw
   • Fail to register
   • Miss financial aid requirements
   • Have registration holds
   • Have unpaid balances
2. Assist students with re-enrollment processes.
3. Work closely with Admissions and Advising to facilitate seamless registration.

1. Utilize student success software (e.g. Dropout Detective EAB Navigate TargetX CRM systems) to identify at-risk students.
2. Maintain accurate records of outreach and interventions.
3. Prepare reports on retention activities and student outcomes.
4. Analyze trends and recommend strategies to improve persistence.

All positions at Coastal Alabama have the job responsibilities below:

1. Handles sensitive information in a confidential manner.
2. Maintains a highly professional attitude and demeanor at all times.
3. Provides responsible appropriate and satisfactory leadership on campus and within the College.
4. Communicates positively and professionally in all aspects of the position.
5. Attends all employee meetings College meetings and professional development activities.
6. Becomes thoroughly familiar with all pertinent state and national policies and comply with said policies.
7. Serves on and provide information to college committees as needed.
8. Complies with ACCS and College policies as well as state and federal laws.
9. Ensures the positive promotion of the College and integration of all campuses within the College.
10. Is prompt and punctual in reporting for work meetings and office hours.
11. Performs other duties as assigned.

Required Qualifications:

1. Bachelors degree from an accredited institution.
2. One (1) to three (3) years of experience in advising counseling student services admissions retention or related higher education field.
3. Excellent interpersonal and communication skills.
4. Strong organizational and problem-solving abilities.
5. Ability to manage multiple student cases simultaneously.
6. Proficiency with Microsoft Office and student information systems.

Knowledge Skills and Abilities

1. Knowledge of student development theory and retention strategies.
2. Strong advising and coaching skills.
3. Excellent customer service orientation.
4. Ability to build rapport with diverse student populations.
5. Ability to interpret academic records and institutional policies.
6. Strong written and verbal communication skills.
7. Ability to maintain confidentiality under FERPA.
8. Strong organizational analytical and time management skills.
9. Ability to work independently while collaborating across departments.