Retail Yard Customer Service

Retail Yard Customer Service Representative

Type: Full-Time
Reports To: Yard Manager / Store Manager

Schedule: Saturdays required (with one day off during the week) Sundays off

Who Were Looking For

Were seeking a Retail Yard Customer Service Representative to be the welcoming face of our yardhelping customers keeping operations running smoothly and making sure every order is handled safely and efficiently. This role blends customer service order fulfillment and yard operations all while supporting a positive customer experience.

What Youll Do

• Greet and assist customers with orders returns and product questions.
• Pull load and inspect materials accurately and efficiently.
• Safely operate forklifts and other equipment for loading/unloading.
• Drive and deliver in non-CDL vehicles (pickup trucks retail trucks) as needed.
• Support drivers with loading/unloading deliveries and processing returns.
• Maintain product knowledge including pricing and new inventory.
• Keep the yard safe clean and well-organized.
• Complete reports (order checks receipts inspections).
• Promote teamwork and assist in other areas when needed.
• Participate in company-sponsored training programs.

Why Youll Love Working Here

• Competitive pay and full benefits (health dental vision 401(k) with match disability employee discounts).
• Sundays always off plus a weekday off when you work Saturdays.
• Family-owned community-focused company with a supportive culture.
• Training and professional growth opportunities.
• A role where your work directly impacts customers and teammates

Need assistance

Contact: Ben Doyle Pita
Recruiting Manager

Koopman Lumber is an Equal Opportunity Employer. We welcome applicants of all backgrounds.

Must-Haves:

• Valid drivers license; ability to pass a fit-for-duty physical.
• Strong customer service and communication skills.
• Ability to follow instructions read orders and do basic math.
• Knowledge of safe lifting and material handling practices.
• Commitment to safety teamwork and company values.

Physical Requirements:

• Stand up to 8 hours per shift.
• Frequently lift/carry/push/pull up to 75 lbs; occasional lifts up to 100 lbs.
• Ability to bend twist squat reach overhead kneel and maintain balance.
• Good manual dexterity and vision.