Retail Support Analyst

Why choose us

Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!

At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing

• Lead day-to-day execution of Retail Support for assigned areas within Forecasting & Replenishment (FaR)
• Oversee 23 Retail Support Specialists including workload management (projects tickets triage queues)
• Manage a personal portfolio of projects enhancements and operational support activities
• Partner with Corporate Operations Leadership and Retail Division Leadership to ensure system health and business continuity
• Act as escalation point for complex inventory and system issues impacting stores
• Support deployments planned changes outages and high-priority business events (including off-hours as required)
• Collaborate closely with both domestic and offshore teams to drive consistent support coverage and execution

Main responsibilities:

• Lead and coach Specialists responsible for triaging store inventory issues and replenishment system performance
• Ensure effective prioritization and resolution of tickets within service-level expectations
• Oversee root cause analysis across multiple systems to identify and resolve inventory and replenishment issues
• Coordinate cross-functional resolution with IT Replenishment Planning DC Operations Demand Planning and Retail Operations
• Monitor project execution across Specialists; remove blockers and ensure timely delivery
• Own and execute individual projects aligned to operational improvements system enhancements and business needs
• Provide clear structured communication to leadership on issue status risks and outcomes
• Drive continuous improvement of processes SOPs and support models
• Ensure alignment to company policies procedures and best practices impacting store inventory
• Support reporting analysis and insights to improve system performance and store execution
• Participate in on-call or extended support coverage as needed for deployments outages or peak business periods

We are looking for candidates who possess the following:

• Associate/bachelors degree preferred
• Experience with grocery retail inventory operations or B2B support strongly preferred
• Experience with planning and service tools (Blue Yonder Oracle ServiceNow) preferred
• 5 plus years experience in support operations or project coordination; leadership or oversight experience preferred
• Proven ability to manage multiple workstreams (team workload individual projects) simultaneously
• Strong analytical skills; ability to troubleshoot using data across multiple systems
• Experience writing/running SQL queries and analyzing reports
• Advanced Microsoft Office skills (Excel Word PowerPoint Outlook) including PivotTables and advanced functions
• Strong communication skills with ability to engage senior leadership and cross-functional teams
• Ability to work independently under pressure in a fast-paced environment
• Experience working with or coordinating across offshore/global teams
• Ability to maintain confidentiality and handle sensitive information
• Willingness to support off-hours work for deployments outages and critical business events
• Travel requirements: 1015% annually

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
• Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values Click below to view video: ACI Values

A copy of the full job description can be made available to you.

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