Retail Store Shift Lead

Now Hiring: Retail Store Shift Lead
Schedule: Part-time

Compensation: $18.00$21.00 (DOE)

Location: Salinas CA

• Paid Sick Time
• Employee Merchandise Discounts

Work World is a leading specialty retailer of workwear and work boots in the Western U.S. Since 1990 we have expanded to 30 store locations operating under the Work World Shoeteria and Whistle Workwear brands across California Nevada and Washington. We offer boots apparel scrubs and safety gear from trusted brands including Carhartt Wolverine Timberland PRO and more.

We are committed to delivering excellent customer service while maintaining a workplace built on honesty respect and integrity.

Work World employees bring a variety of experiences perspectives and talents that help create meaningful connections with our customers and communities.

Were excited to add a Retail Store Shift Lead to our growing team to support daily store operations and customer service excellence:

• Provide customers with accurate information about store products and available services
• Support customer inquiries and requests both in person and by phone
• Handle daily store opening and closing procedures
• Oversee and coordinate sales floor activities to ensure efficient operations
• Welcome customers and deliver courteous professional assistance
• Keep the sales floor stock areas and displays clean and well-organized at all times
• Process customer purchases accurately including payments and receipt issuance
• Monitor stock levels and replenish merchandise as necessary
• Carry out additional responsibilities assigned by store management

• 12 years of retail or customer service experience preferred
• Prior sales leadership or supervisory experience is a plus
• Availability to work evenings weekends and holidays as needed
• Strong customer service communication and basic math skills
• High attention to detail with the ability to maintain a professional appearance
• Ability to lift up to 25 pounds climb ladders and stand for extended periods
• Valid drivers license required; bilingual skills are a plus

Each store operates with a collaborative and close-knit team environment where employees have the opportunity to contribute directly to store success and daily operations.

• Leadership and organizational development skills
• Retail sales and merchandising best practices
• Customer service and communication techniques
• Adaptability in fast-paced retail environments
• Relationship-building skills with customers and coworkers