Retail Store Leader

Location: Lexington KY

Job Type: Full-Time (Minimum 45 hours/week)

Exemption Status: Exempt

The Retail Store Leader is responsible for creating a positive high-performance environment for both employees and customers. This role focuses on achieving operational excellence driving results and fostering team engagement while maintaining confidentiality and adherence to company standards.

• Deliver exceptional customer service by ensuring every interaction reflects professionalism courtesy and helpfulness.

• Oversee staffing activities including recruiting onboarding training performance management and offboarding.

• Coach and develop team members through regular feedback training programs and performance discussions.

• Communicate effectively with the team through meetings huddles and one-on-one check-ins.

• Monitor and achieve performance goals related to:

  • Sales and service outcomes

  • Labor efficiency and scheduling

  • Inventory accuracy and shrink reduction

  • Expense control and operational compliance

  • Customer satisfaction and engagement metrics

  • Team development and retention

• Maintain thorough knowledge of products promotions and company programs.

• Ensure compliance with all policies safety standards and operational procedures.

• Address and resolve performance concerns promptly and professionally.

• Participate in ongoing training and development to enhance leadership and operational skills.

• Perform additional duties as required by leadership.

• Demonstrated success in a retail leadership or equivalent supervisory role.

• Strong communication organization and problem-solving skills.

• Ability to lift up to 50 pounds stand for long periods and perform tasks requiring bending kneeling and climbing.

• Proficiency with point-of-sale and standard retail technology systems.

• Flexible schedule with availability for evenings weekends and holidays as needed.

• Reliable consistent attendance and professional conduct required.

Full-time salaried position averaging a minimum of 45 hours per week.