Retail Service Representative II

ANDERSEN CORPORATION SUMMARY:

At Andersen we see possibility everywhere every day and in everything we do. The possibility for our employees to achieve their full potential for our communities to be stronger and for everyone to have a healthier happier place to live.

Our portfolio of brands Andersen Windows & Doors Renewal by Andersen and Fenetres MQ is crafted to serve customers across the new residential home improvement and light commercial building sector.

Join our more than 13000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

Renewal by Andersen is looking for a Retail Service Representative to join our Boston market team! The Retail Service Representative will focus on providing customer service for delivery partners and customers. They will analyze customer information identify and recommend actions; as well as process orders and requests.

RESPONSIBILITIES:

• Responds to homeowner/delivery partner requests/inquiries.

• Processes complex orders/requests with 100% accuracy from intake to filing.

• Ensures customer management system is updated appropriately.

• Clarifies diagnoses and resolves customer order issues.

• Schedules appointments with homeowners.

• Creates packets or other materials as required for sales fulfillment process.

• Prepares customer correspondence.

• Identifies and implements ways to improve overall level of service.

• Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.

• Administers programs e.g. customer referral program.

• May train others in office and customer service processes.

• May create purchase orders process payments or process receipts.

QUALIFICATIONS:

• High school diploma or equivalent plus 2-4 years work experience to include order processing work

• Demonstrated word processing spreadsheet and general computer skills

• Strong phone etiquette & verbal skills to facilitate problem resolution

• Intermediate writing skills

• Able to determine customer needs and assist in resolving issues for assigned area.

• Knowledge of products/services

• Persuasiveness

• Time management

• Results orientation

PAY RANGE:

CULTURE AND BENEFITS:

At Andersen we believe our people are at the heart of everything we do. Every day theirtalent dedication and passion enables us to be the most trusted window & door company. To support our employees we provide a comprehensive Total Rewards Package a thoughtful combination of pay and benefits that reflects our commitment to investing in each team members wellbeing and success. While specific benefits may vary by position or location were proud to offer a comprehensive Total Rewards Package designed to support your wellbeing growth and future. Our benefits include:

• 401 (k) Plan Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)* Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3600 per eligible employee prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age disability marital status national origin citizenship genetic information protected veteran status or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal state and local laws.

If you need a reasonable accommodation to complete a job application participate in a job interview or engage in any part of the hiring process please contact .

We look forward to seeing how your unique skills background and experiences will inspire our team and help us continue to be the leader we are today.