Retail Sales Specialist – Customer Service & Store Operations

Retail Sales Specialist

Customer Service & Store Operations

Everett WA

$22.10 - $34.47/Hour

U.S. Citizenship is required by Federal Law

We are seeking a Retail Sales Specialist to support customer service retail sales inventory management and daily store operations in a fast-paced retail environment. This role is responsible for delivering exceptional customer experiences processing point-of-sale (POS) transactions managing inventory and merchandise flow supporting visual merchandising standards and helping achieve retail sales goals while maintaining operational excellence.

Responsibilities:

• Deliver exceptional customer service and create a welcoming shopping experience for employees visitors and stakeholders.
• Process point-of-sale (POS) transactions cash handling activities customer purchases returns and exchanges.
• Open and close the store in accordance with established operating procedures.
• Receive process and organize incoming and outgoing merchandise shipments.
• Monitor inventory levels maintain stock accuracy and support inventory control activities.
• Process merchandise transfers markdowns Mark Out of Stock (MOS) and Return to Vendor (RTV) transactions.
• Complete inventory documentation and coordinate inter-store merchandise transfers.
• Prepare for and support annual physical inventory counts and inventory audits.
• Execute merchandising floor sets and maintain visual merchandising standards.
• Organize and maintain stockroom inventory storage areas and merchandise presentation.
• Process customer merchandise orders and special requests.
• Coordinate store maintenance needs and communicate facility-related issues.
• Respond to customer and stakeholder inquiries via email and other communication channels.
• Identify report and help resolve safety housekeeping and operational concerns.
• Restock merchandise and maintain store appearance cleanliness and organization.
• Escalate customer concerns and complaints to store management as appropriate.
• Support monthly quarterly and annual sales objectives.
• Follow all company policies procedures and operational guidelines.

Qualifications:

• High School Diploma GED vocational training Associate degree Bachelors degree or an equivalent combination of education and experience.
• 4 years of retail sales customer service retail operations or related experience.
• Experience operating point-of-sale (POS) systems and handling cash control procedures.
• Experience with inventory management stock replenishment merchandise receiving shipping and retail operations.
• Proficiency with Microsoft Office applications including Outlook Word Excel PowerPoint and Microsoft Teams.
• Ability to manage multiple priorities and work effectively in a fast-paced retail environment.
• Ability to maintain a professional appearance and represent the brand positively.
• Ability to work onsite and perform daily retail store operational duties.

Preferred Qualifications:

• Experience supporting retail sales goals and performance metrics.
• Experience with inventory counts merchandising resets stockroom operations and inventory audits.
• Experience processing merchandise transfers markdowns MOS and RTV transactions.
• Experience supporting specialty retail corporate retail gift shop company store or branded merchandise environments.

Moseley Technical Services Inc. is an AA/EEO/Veterans/Disabled Employer.

• Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education criminal and work history verifications.
• Accepted applicants will be eligible for benefits including medical and supplemental insurance and a 401(k) plan. Appreciation and gratitude for employees are hallmarks of organizations with low turnover.
• Final position level and pay will be based on experience.

Resources

• To apply send a resume to:
• For more active job openings: Search Jobs
• For more information about Moseley visit: About Us

Moseley Technical Services Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense manufacturing government and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity transparency and appreciation.

We stand by our 30-year-old commitment of World Class Service. World Class Company.