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Retail Sales Floor Lead- Clienteling
Job Location:
Job Location:
San Francisco, CA - USA
Hourly Salary:
USD 27 - 29
Hourly Salary:
Posted:
26 June 2026 (30+ days ago)
Posted:
Application Deadline:
8 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Hey were Article. Since 2013 we have been redefining the furniture industry one sofa at a time. Its not easy; it requires solving challenging meaningful problems. This is where you come in. As an Sales Floor Lead- Clienteling youll help create exceptional customer experiences while supporting team success and driving showroom performance.
Why We Need You:
As we prepare to open our first San Francisco retail store were building more than a showroom. Were creating a destination where customers can experience the Article brand firsthand through genuine hospitality meaningful connections and exceptional service. Every interaction helps shape how customers perceive our brand making customer experience a critical part of our success from day one.
Were looking for a customer-focused leader who can help bring this vision to life through hospitality relationship building product expertise and coaching. Youll play a key role in establishing the clienteling practices customer experience standards and service culture that will define the San Francisco showroom experience.
Within your first few months youll help launch a brand-new store build strong relationships with customers and associates and support the development of a high-performing Home Expert a year youll be proud to say youve helped establish a loyal customer base increased clienteling engagement strengthened appointment conversion and created a showroom experience that customers remember recommend and return to.
About the new store:
- Our store address is: 2299 Alameda St San Francisco
- Store size: 7000 square feet
- Staff size/ model: 1x Store Manager 2x Assistant Managers 2x Sales Floor Leads 6x Home Experts (associates)
- Hours of operation: The store is open 7 days per week 10 am - 7 am.
Interview and Onboarding Schedule
First Interview ( June 29th- July 3rd)
- A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.
Final Interview (July 7th - 8th)
- In-person interview with the Store Manager.
What Youll Do
Youll serve as a floor leader within our San Francisco showroom helping build lasting customer relationships through exceptional hospitality personalized service and clienteling excellence. Youll partner closely with the Assistant Manager Client Experience & Design Home Experts and fellow leaders to grow customer loyalty increase engagement and deliver a remarkable showroom experience.
Customer Experience Clienteling & Sales Leadership
- Champion a hospitality-first culture by modeling exceptional customer service and personalized selling behaviors.
- Build meaningful customer relationships that drive loyalty repeat business and long-term engagement.
- Support the execution of clienteling outreach and appointment-setting strategies that strengthen customer connections and sales opportunities.
- Lead by example on the sales floor helping customers find the right solutions for their homes through thoughtful guidance and product expertise.
- Support the team in achieving sales goals through proactive coaching accountability and lead generation activities.
- Monitor outreach efforts appointment bookings and follow-up activities to ensure consistent execution.
- Act as a point of escalation for customer concerns helping resolve issues with professionalism empathy and care.
Coaching & Team Development
- Support onboarding and development of Home Experts through real-time coaching feedback and role modeling.
- Reinforce customer experience standards selling behaviors and performance expectations across the team.
- Lead daily huddles focused on sales goals appointments outreach priorities and hospitality standards.
- Share best practices and celebrate wins to help foster a positive collaborative team environment.
- Maintain a strong leadership presence on the sales floor and serve as a trusted resource for team members throughout the day.
- Partner closely with the Assistant Manager Client Experience & Design to execute business priorities showroom initiatives and customer engagement strategies.
Who You Are
Qualifications
- 2 years of experience in retail hospitality sales customer service or a similar customer-facing environment.
- Experience with clienteling appointment-based selling or customer outreach programs.
- Previous experience as a keyholder Lead or informal team leader is an asset.
- Proven ability to build strong customer relationships and deliver exceptional service.
- Experience supporting sales goals customer engagement initiatives or clienteling activities in a retail environment.
- Comfortable using point-of-sale systems CRM tools and retail technology.
- Strong communication and interpersonal skills with the ability to build trust quickly.
Leadership & Coaching
- Sets clear expectations so priorities service standards and responsibilities are understood.
- Leads by example and encourages accountability for customer experiences and business results.
- Provides timely practical feedback that helps team members learn and grow.
- Coaches associates through real-time customer interactions and selling opportunities.
- Supports a positive collaborative team environment where people can do their best work.
Must Have
- A customer-first mindset and a passion for creating exceptional experiences.
- Confidence building relationships and creating meaningful customer connections.
- A resilient and adaptable approach in a fast-paced retail environment.
- Strong sales and service instincts with the ability to influence and inspire others.
- Ability to prioritize tasks manage multiple customer interactions and adapt to changing business needs.
- Uses sound judgment to make decisions and escalate issues when appropriate.
- Open availability to work weekdays evenings weekends and holidays as required.
Additional Requirements
- Ability to frequently move throughout the showroom environment.
- Ability to lift and move merchandise up to 30 lbs independently or with team assistance.
- Legally authorized to work in the United States
- Article participates in E-Verify.
- Completion of a criminal background check
Perks & Benefits
Wealth
- The Starting Hourly Range is: $27- $29 hourly
- Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals eligible employees receive an annual cash bonus.
- 401(k) Match: 4% matched contributions to help you save for the future.
- Commuter Program: We offer pre-tax commuter benefits to all San Francisco employees averaging 10 or more hours per week to help offset the cost of public transit (Muni/BART).
- Product Discount: 45% discount on our entire product range (15% for friends and family).
Vacation & Paid Time Off
- Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
- Paid Holidays: 8 paid company holidays 1 Inclusion & Diversity day.
Total Health & Insurance Benefits
- Health Benefits: Benefits-eligible with coverage for Medical Dental & Vision.
- Paid Sick Leave: Pursuant to the San Francisco Paid Sick Leave Ordinance employees will accrue paid sick leave at a rate of 1 hour for every 30 hours worked.
- Insurance: Life & Disability insurance and Travel Medical insurance.
- Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
- Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.
*Prorated
