Retail Sales Associate

Indian Wells Golf Resort located in Indian Wells CA is pleased to announce an excellent career opportunity for a Part-Time Retail Sales Associate! We are seeking a driven individual who is eager to learn contribute and grow within a fast-paced hospitality-focused property organization. As part ofâTroon you will contribute to a global leader in golf and community management.

Indian Wells Golf Resort is seeking aRetail Sales Associateto join our Golf Shop team. The Retail Sales Associate supports the day-to-day golf shop operation by delivering exceptional member and guest service promoting merchandise sales and maintaining the highest standards of retail presentation. This individual will serve as a frontline ambassador of the Resort providing warm hospitality and creating an elevated shopping experience for members and guests.

Key Responsibilities

Guest Services

• Greet guests promptly and professionally delivering a warm and memorable first impression.
• Assist with product selection by offering informed recommendations and personalized service.
• Handle guest inquiries with discretion diplomacy and a solutions-oriented approach.
• Build relationships with guests by anticipating preferences and recognizing returning customers.

Retail & Sales Operations

• Operate the point-of-sale (POS) system accurately and efficiently for purchases returns and exchanges.
• Process payments issue receipts and manage financial transactions in line with Golf Shop procedures.
• Actively promote merchandise apparel and equipment through suggestive selling and product knowledge.

Merchandise & Shop Management

• Receive tag display and maintain merchandise to ensure a polished and inviting shop environment.
• Organize displays with attention to detail reflecting IWGRs elevated brand standards.
• Monitor stock levels rotate inventory and assist with monthly and seasonal inventory counts.
• Keep the Golf Shop clean organized and presentable always.

Operational Support

• Assist with daily opening and closing responsibilities.
• Collaborate with golf and retail leadership to identify opportunities for improved guest experiences.

Expectations & Personality Traits

The Retail Sales Associate is expected to:

• Demonstrate Professionalism:Maintain a polished appearance professional language and respectful demeanor always.
• Deliver Exceptional Service:Approach every interaction with warmth attentiveness and genuine hospitality.
• Be Proactive:Anticipate guest needs before being asked; offer assistance and solutions without hesitation.
• Exhibit Attention to Detail:Uphold the Golf Shops high standards for retail displays cleanliness and organization.
• Show Reliability:Arrive on time complete tasks thoroughly and be dependable in both independent and team settings.
• Communicate Effectively:Listen actively speak clearly and adapt communication style to guests and colleagues.
• Embrace Teamwork:Work collaboratively with fellow staff showing respect and flexibility in a dynamic environment.
• Stay Positive Under Pressure:Maintain composure patience and a member-first attitude during busy or challenging moments.
• Demonstrate Passion for Service:Take pride in creating a welcoming environment that enhances the IWGR experience.

Qualifications

• Previous retail sales or customer service experience preferably in golf or luxury retail.
• Knowledge of golf apparel equipment and industry trends preferred.
• Strong interpersonal skills with the ability to build positive relationships with guests and colleagues.
• Proficiency with POS systems Microsoft Office and basic computer skills.
• Ability to stand for extended periods and lift up to 25 lbs.
• Flexibility to work varied shifts including weekends holidays and occasional evenings.

Position Details

• Position:Retail Sales Associate (Golf Shop)
• Reports To:Director of Retail / Head Golf Professional
• Employment Type:Part-Time Non-Exempt
• Compensation:Competitive hourly rate commensurate with experience.

Benefits & Other Compensation:
This position includes eligibility for the following benefits subject to applicable plan terms:

• Healthcare Benefits Medical Dental and Vision coverage

• Retirement Benefits 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms conditions and offerings are governed by the applicable plan of documents and company policies which may be amended at the Companys discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale AZ Troon is the worlds largest professional club management company that specializes in services in golf hospitality and residential communities.âWith more than 900 locations in 45 states and 27 countries Troon is a leading employer in hospitality.âGuided by values that emphasize being infectiously energetic consciously kind and humbly prosperousâTroon offers professionals the opportunity to grow and succeed within a globally respected organization.âLearn more atâ.â

Required Experience:

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