Retail Sales Associate Customer Service

WINNER of 2014 Franchisee of the Year!

No. 1 in Newsweek 2019 Americas Best Customer Service list in the Spa Wellness and Beauty category!

Top studio by membership count in Arizona!

Welcome to the Elements Massage Family! Our family includes: Goodyear Glendale and Peoria.

We strive to be the best employer of Wellness Membership Advisors in Arizona!

Seeking an individual who thrives in a therapeutic environment and wants to make a positive difference in a customers life through health and wellness.

Allow Us to Introduce Ourselves!

Were delighted youve taken the first step in joining Elements Massage. We are one of the nations largest and fastest growing massage brands and our success is due to the talents of people like you! We love working with individuals who believe in sales with a purpose.

First things first a little bit about us

Elements Massage personalizes every experience for our clients by providing a customer centric approach and matching a clients needs with the appropriate massage therapist. By focusing on personalization we promote a benefit that fills a gap in our consumers lives and differentiates Elements Massage in the market. The Wellness Program membership gives clients an opportunity to take time for themselves every month and can be the cornerstone of their health and wellness routine. Founded by a massage therapist in 2006 Elements Massage believes every position and every task is equally important in our ability to fulfill The Elements Promise which is our massage guarantee.

Not only do we strive to provide an amazing service to our clients but it is equally important that we provide a safe harmonious and amazing culture for our employees. The work we do every day is life changing. Why should our work environment be any different We believe that everyone on our team contributes to the wellbeing of each and every client in their own personal way. And it is our duty to support you in your growth confidence and success at our studio.

Studio Specific Benefits

• Pay $16.00 per hour for part time and $17.00 for full time.
• Commissions and bonuses based on monthly conversion of 30% or higher.
• A complimentary monthly massage at the studio.

Responsibilities and Duties

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
• Informing all clients about the benefits of the Elements Wellness Program a no hassle membership plan.
• Following our proven sales process to enroll clients into the Elements Wellness Program.
• Being the first and final face of hospitality whether on the phone or in the studio.
• Ensuring the client appointment paperwork and payment process is brief painless and accurate.
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world.

Qualifications and Skills

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking but more important love listening to all new clients established clients and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience is a must; selling memberships or services inperson to potential clients.
• Customer Service in a spalike or similar environment is preferred; catering experiences that distinguish their value with attention hospitality and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easytolearn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.