Retail Sales and Customer Service Assistant

Job Purpose

Provides entry-level customer service administrative and retail sales support for the Vehicle Donation Program. Communicates with donors buyers customers vendors and internal teams; enters and maintains accurate information; assists with online vehicle sales and related documentation; and helps ensure each interaction reflects Rawhides mission and commitment to excellent service.

Essential Functions

• Responds to routine customer donor buyer and vendor questions by phone email and digital messaging platforms escalating complex matters as appropriate.
• Accurately enters updates and retrieves customer donation vehicle sales and vendor information in approved software systems.
• Assists with online vehicle sales payment or transaction processing vehicle pick-up coordination and required sales documentation.
• Supports vehicle transport and logistics by communicating schedules and requirements to internal and external partners.
• Reviews forms and records for completeness and follows established procedures including applicable DOT and program requirements.
• Performs general administrative support including sorting proofreading copying transmitting filing and organizing information.
• Maintains positive professional interactions and expresses appreciation to donors buyers customers and vendors.
• Maintains an organized work area and follows safety confidentiality and compliance expectations.

Job Responsibilities

Customer Service and Communication

• Provides clear courteous and timely information about the vehicle donation and purchasing processes.
• Listens to questions or concerns resolves routine issues within established guidelines and refers matters requiring additional support to the appropriate team member.
• Serves as a helpful liaison among donors buyers vendors Donor Service Centers and Rawhide staff.
• Communicates vehicle handover pick-up transport and documentation requirements accurately.

Retail Sales Support

• Assists with posting monitoring and processing online vehicle and miscellaneous-item sales.
• Supports customer transactions and cash-handling procedures when assigned in accordance with established controls.
• Assists staff with basic review of donated vehicles and other items for resale potential.
• Helps coordinate vehicle releases and confirms that required documentation is available before handover.

Administrative and Compliance Support

• Maintains accurate electronic and paper records for donations customers buyers vendors vehicles and sales.
• Uses office and program software to prepare proofread retrieve copy transmit and organize reports forms and other documents.
• Checks information for accuracy and completeness and promptly reports discrepancies.
• Follows established legal DOT privacy records-management and internal compliance procedures.

Team Mission and Development

• Works collaboratively with customer service production retail sales and other internal teams to support efficient operations.
• Completes required training and participates in cross-training to provide flexible office and program support.
• Offers practical suggestions to improve customer service documentation and workflow processes.
• Protects the credibility of the Rawhide mission by complying with the standard of conduct and demonstrating Rawhides values in words and actions.
• Performs other duties as directed or assigned by the supervisor.

Qualifications

• High school diploma or equivalent preferred.
• Entry-level position; previous retail customer service call center data entry or administrative experience is helpful but not required.
• Friendly and professional communication skills with the ability to assist people who have different levels of understanding of donation and sales processes.
• Basic computer skills and willingness to learn program databases office software internet research and digital sales platforms.
• Ability to enter information accurately proofread work organize records and maintain confidentiality.
• Ability to manage multiple tasks follow established procedures meet deadlines and ask for assistance when needed.
• Willingness to cross-train and work cooperatively as part of a team.
• Ability to obtain a Retail Vehicle Sales License if required for assigned duties.
• Cash-handling experience and familiarity with vehicles or basic mechanical concepts are preferred but not required.

Working Conditions

• Primarily office-based with occasional warehouse or outdoor tasks related to vehicle inspection documentation or pick-up.
• Frequent use of a computer and telephone for customer communication and data entry.
• May require occasional lifting of up to 25 pounds.