Retail Operations Manager

Position Purpose:

The Retail Operations Manager holds a key leadership position focused on the Retail Operations segment specifically overseeing the Bobcat Den and the Curb Cat Food Truck. This role encompasses both strategic planning support and front-line leadership. Functioning as the principal on-site leader the Manager translates the organizations operational standards into consistent daily execution throughout the retail dining domain.

Job Duties:

Staff Management and Leadership:

• Lead the hiring onboarding and continuous professional development of retail associates and culinary personnel through collaboration with college colleagues and professional organizations.
• Manage retail operations scheduling assign daily tasks and strategically adjust coverage to manage staff absences.
• Provide clear direction and guidance on procedures; motivate retail associates and assistant managers while acting as the first line of intervention for conflict resolution.

Operational Oversight:

• Ensure smooth efficient daily openings and closings maintaining high operational standards and overseeing necessary technology systems.
• Oversee food preparation presentation and portion control to ensure consistency high quality and compliance with shift/production checklists.
• Assist with menu development and food costing initiatives.
• Plan coordinate and oversee special Retail Operations events (including Bobcat Breaks student events and Curb Cat Events).

Inventory and Merchandising Control:

• Monitor inventory levels oversee regular counts track requisitions and manage stock replenishment.
• Partner with vendors to ensure the product mix remains current diverse and appealing to the campus demographic.
• Ensure all retail merchandise is displayed correctly in an appealing way in order to drive sales.

Safety Compliance and Sustainability:

• Enforce strict adherence to all food safety health and hygiene regulations ensuring kitchens storage areas dining rooms and equipment remain clean and sanitized.
• Implement and monitor safety protocols for all staff; maintain a high level of safety awareness and ensure any workplace injuries are reported within 24 hours.
• Champion sound environmental practices on the job including composting recycling and active waste reduction.

Teamwork and Professionalism:

• Set the standard for exceptional customer service aiming for top-tier interactions across all touchpoints.
• Cultivate a positive inclusive workplace rooted in open two-way communication and deep respect for diversity.
• Build robust collaborative partnerships with colleagues across the Dining department and the broader college community.
• Maintain flexibility to support other operational areas and execute assigned duties with professionalism.

Minimum Qualifications:

Education

• High School diploma required.
• Associates or Bachelors degree in a related field desired.
• Drivers license required.
• Serve Safe certification preferred.

Experience

• Minimum of six years food service experience.
• Previous experience in a collegiate food service environment desired.
• Previous supervisory experience desired.
• Previous experience in a faced paced commercial restaurant required.

Skills and Knowledge

• Commitment to equity and inclusion and serving the needs of a culturally and educationally diverse community.
• Commitment to customer service.
• Demonstrated ability to teach others.
• Exemplary organizational and time management skills are a must.
• Ability to multi-task with an eye for detail.
• Understands and thrives in a high volume food service environment.

Benefits:

Hiring Range:The hiring range for this position is $49417 to $61772 . Placement within the range depends on experience and other factors.