Retail Operations Manager

Retail Operations ManagerWho are we:SSA Group works with zoos aquariums museums and other cultural attractions on integrating dining retail admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability inclusivity and innovation SSA is transforming the cultural attraction was built by families for families with a familys sense of love anddedication. We dont just rely on the best practices in our industry we customize best practices for each partner to set the bar higher and higher always. We do all we can to further the mission of our partners because their guests and the communities they servedeserve Title: Retail Operations ManagerReports to: Director of Retail Operations / Assistant General ManagerResponsibilitiesShow dynamic leadership ability and motivate staff to exceed expectations of the customer and our your departments team is set with the operation in mind: hire & recruit for new talent integrate new team members supervise assigned personnel evaluate performance develop coach issue documentation and manage employee & develops departments leadership team pushing for innovative performance leadership through positive coaching and training programs to train motivate and mentor knowledgeable of and manages in accordance with applicable local state and federal a clean safe and organized work and demonstrate a complete understanding of company policies and proceduresMaintain a strong positive relationship with the communication with the buyer and the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Set expectations for department under EXTRA Guest all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as POS and back-end data proper logistics of product distribution among all shop(s) and/or cleanliness of all shop(s) and all cash handling procedures are in effect at all all company merchandise presentation standards are met to maximize product to maximize sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and stock and display product in shops. Oversee completion of daily Shop List as the maintenance and repair of the retail facility and equipment as warehousing plan to assure easy access and accountability of deliveries of merchandise are received and inventory of product and place orders as needed in conjunction with your all operational functions of the Retail Department; inclusive of inventory process as set by business standard. Process invoices so that all vendors are paid within product to maximize daily weekly and monthly sales through an internal sales by promotion items or suggestive selling and instill this within all staff operational reports and analyses setting forth progress trends and make appropriate sales and inventory to maximize payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage on-call shifts appropriate staff levels in accordance with budget and business precedent to achieve Sales Per Cap & Controllable unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as SSA / Unit in driving community effort through hiring efforts engagement activities and focus on opportunities of giving other tasks as deemed RequirementsStrong interpersonal and communication skills including the ability to articulate to our client General Manager Buyer and HQ leadership skills with an understanding of the importance of team building/development while fostering problem solving/decision making skills combined with the ability to be financial management merchandising analytical planning and leadership the ability to remain flexible in a fast-paced knowledge and skill level for basic office ability to stay in one place for extended periods and to move and handle boxes (10-35lbs) as necessary to to work varied hours/days including nights weekends and holidays as BelongingPromote an inclusive & supportive approach within the Brand team with networking continuing at all on removing barriers and empowering growth and opportunity for team members at all by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving ExperienceThree to Five years in retail operations education backgrounds eligible must be 18 years or is by no means an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies changes in personnel workload rush jobs or technological developments)Compensation and BenefitsFull-Time Exempt$75 monthly cell phone stipendFlex Time Off: no accruals; employees are encouraged to schedule time off as needed within business Dental Vision Life Insurance and other voluntary benefits for you and your family; employee premiums in a 401(k) program with a 15% company match (must be 21 years or older eligible after one year of employment with 1000 hours worked available to enroll during Open Enrollment Periods).Short-Term Disability and Long-Term Disability employer sponsored; scaled-salary pay following submission and approval of leaveParental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave based on the birthing Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons including Parental Bonding and your familys serious medical to 5 days Paid Bereavement LeaveOn-Demand Pay Program: Get access to a portion of earned wages before Plan & Employee Discounts where applicablePaid sick leave is provided in accordance with applicable state and local laws. Accrual rates caps and usage rules vary by include: Arizona California Chicago Pittsburgh Connecticut Illinois Massachusetts Michigan Minnesota Missouri New Mexico New York Rhode Island Washington D.C. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked up to 48 hours per year under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked up to 40 hours per year as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked in accordance with the Seattle Paid Sick and Safe Holdings and its affiliated companies including SSA Group A&F SouvenirCinchioSolutions and Behavioral Essentials are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective California Residents: By submitting your job application you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (Notice).San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Please see the Fair Chance Ordinance - Know Your Rights documentfor more information. By submitting your job application you agree you have reviewed the Fair Chance Ordinance - Know Your Rights document.