Retail Fines & Returns Analyst

This position is key to resolving operational costs that directly affect the bottom line including retailer chargebacks shipping fulfillment fines compliance infractions and return-related issues. There is great opportunity for growth recognition and visibility in this role. 

The exciting challenges of this role include: navigating retailer compliance requirements fulfillment and shipping processes retailer portals and Cricut systems in a fast-paced environment. 

The position is within the Operations team and will report to the Manager of Claims & Returns Operations. Frequently collaborating with Logistics Order Management Sales Accounting and external service partners. 

We are friendly and fun while also taking our work seriously. We are driven to succeed and welcome someone with the same goals & energy. 

The Retail Fines Claims & Returns Analyst will review retailer chargebacks shipping fulfillment fines compliance infractions claims and retailer return RMAs and will: 

• Thoroughly analyze fines infractions and chargebacks from major retailers (Amazon Walmart Target Michaels etc.) to identify trends root causes dispute opportunities and help create preventative measures. 
• Own the dispute process for retailer chargebacks fines and compliance infractions including gathering documentation submitting dispute evidence tracking status and following through to resolution. 
• Review retailer compliance vendor guides shipping requirements routing rules and fulfillment expectations to understand retailer requirements and support compliance. 
• Collaborate with Operations Fulfillment Logistics Claims Returns Sales and other internal teams to collect shipment details proof of compliance carrier information RMA details and other information needed for resolution. 
• Maintain a comprehensive record of chargebacks fines infractions disputes and RMA cases including documentation communications status and outcomes. 
• Manage retailer RMA activity for the business including review tracking follow-up and coordination through completion. 
• Provide accurate reporting on dispute outcomes recovery opportunities RMA volume aging and recurring process gaps; provide actionable insight to management. 
• Review mismatching reports and retailer claims files for categorization data accuracy and next steps. 
• Assess chargeback dispute compliance and RMA processes to improve accuracy efficiency visibility and prevention; communicate risks and recommend corrective actions with cross-functional partners. 
• Learn & develop practical proficiency with approved AI tools and apply them responsibly to improve analysis reporting documentation communication and process improvement. 
• Other duties as assigned. 

Qualifications :

• Strong attention to detail and excellent organization skills. 
• Experience in operations supply chain logistics fulfillment retail compliance returns claims or data analysis preferred. 
• Strong problem-solving and critical-thinking skills; able to ask good questions use logic and make sound recommendations. 
• Excellent written and oral communication skills with correct use of grammar and punctuation. 
• Experience working in a tier 1 ERP systems. Bonus points for SAP experience. 
• Familiarity with reading understanding and interpreting retailer routing guides. 
• Familiarity with navigating retail vendor portals (Target Walmart Amazon Michaels). 
• Experience working with Supply Pike/SPS Commerce (or similar providers) for dispute management and reporting. 
• Strong Excel skills specifically Pivot Tables XLOOKUP charts filtering data cleanup and large-spreadsheet organization and analysis. 
• Ability to work independently stay proactive prioritize effectively and follow through on open items without constant direction. 
• Curious thorough and coachable; willing to learn how systems data and operational processes connect. 
• Familiar with the industry in which Cricut operates and enjoys helping people lead better lives through creativity. 
• Experience disputing retail Fines/Chargebacks especially Amazon Walmart and/or Target preferred. 

Additional Information :

Weve Got You Covered 

At Cricut we take care of our people. Enjoy competitive Medical Dental and Vision coverage a 401(k) match generous PTO tuition reimbursement and a yearly lifestyle stipend to support your wellness and passions. Youll also receive exclusive employee discountsand best of all youll be surrounded by some of the most talented creative and curious minds out there. 

A Quick Note Before You Apply 

Cricut is in an exciting chapter of transformation. Were evolving fastrefining our strategy growing our teams and raising the bar across everything we do. This is an incredible opportunity for the right kind of personbut its not for everyone. 

Were looking for A-playerspeople who thrive in dynamic environments turn challenges into momentum and consistently deliver their best work. If that sounds like you read on. 

Heres what makes someone a great fit for this role (and for this moment at Cricut): 

• You move with urgency. You dont wait for perfect clarity to actyou start learn and adjust. 
• You set high standards. You take ownership deliver quality and hold yourself accountable. 
• You stay focused when things move fast. You prioritize what matters most and tune out the noise. 
• You collaborate like a pro. You elevate others communicate clearly and bring a low-ego high-output energy. 
• You embrace AI as part of your toolkit. From idea exploration to data analysis and creative problem-solving you leverage AI to accelerate innovation and amplify impactbecause technology and creativity go hand-in-hand here. 

One More Thing (Its a Big One) 

This role is in-office at 4-5 days per week. We believe real collaboration innovation and culture are built face-to-face. If youre energized by working alongside smart kind creative peopleand love those hallway conversations that spark the next great ideayoull feel right at home. 

If youre looking for a fully remote role this may not be the right fit. But if youre excited by challenge purpose and building something betterlets make something amazing together. 

Relocation Statement: 

• This position is not eligible for relocation assistance.  

What to Do Next:Please attach your resume cover letter and/or include links to yourportfolio or other social presence. If you want to show your super powers in other ways include that information too. You can be sure that Cricut is an employer who values individuality equality and diversity so tell us what youre all about. If you are a Maker or a DIY enthusiast whether you think you are a good one or not we would love to hear about it when you send us your information. 

Cricut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent onsuccessfully completing a Criminal Background Check upon participates in E-Verify. 

Remote Work :

No

Employment Type :

Full-time